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Service Admin/ Appointment Coordinator

Lithia & Driveway

Freehold, NJFull-time$17/hrSeen 2w agoSeen in employer's feed 5 days ago

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At a glance

Compensation
$17/hr
Location
Freehold, NJ
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

DCH Freehold Toyota is hiring a Service Admin/Appointment Coordinator to support its service department. The coordinator handles customer calls and inquiries, schedules appointments, maintains CRM records, processes paperwork, and coordinates with dealership departments. The role reports to the Service Manager and offers a growth path into an Entry-Level Service Advisor role. Automotive Service BDC experience and CDK experience are preferred.

Skills & qualifications

RequiredNice to have

Skills

Customer Service, requiredRelationship Building, requiredPhone Etiquette, requiredHigh-Volume Call Handling, requiredVerbal Communication, requiredWritten Communication, requiredFollow-Up, requiredAppointment Setting, requiredCRM Systems, requiredComputer Applications, requiredOrganization, requiredAttention to Detail, requiredMultitasking, requiredCDK, nice to have

Qualifications

6+ Months Automotive Dealership Experience, requiredAutomotive Service BDC Experience, nice to haveHigh School Graduate or Equivalent, requiredMust Be 18+, required

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Match
Tuition Assistance

Full job description

DCH Freehold Toyota, Freehold, NJ 07728

Full time

R119786

Dealership:L0705 DCH Freehold Toyota

DCH Freehold ToyotaNow Hiring: Service Admin/Appointment Coordinator

  • Pay: $17 +Dependent on experience. Bonuses based on: Individual Appointments Shown/Sold, Manufacturer Approvability.

  • Schedule: The hours will be 9:00 AM to 5:00 PM or 8:00 AM to 4:00 PM, Monday through Friday, with rotating Saturdays off.

Reports to the Service Manager

Why Join Our Team?

DCH Freehold Toyota, part of the Lithia & Driveway family, is committed to your professional growth and success. We provide a seamless customer experience through expert service and support while fostering a culture of excellence and career development. This position offers a clear growth path into an Entry-Level Service Advisor role for motivated individuals looking to build a long-term career in the automotive industry.

What You'll Do

  • Answer inbound service calls and emails.

  • Schedule, confirm, and follow up on service appointments.

  • Respond to internet leads and customer inquiries.

  • Maintain customer and vehicle records in the CRM.

  • Support the Service Manager, Advisors, and technicians with administrative tasks.

  • Process service paperwork, invoices, and reports.

  • Coordinate with Parts, Sales, Warranty, and Accounting departments.

  • Resolve customer concerns and ensure a positive service experience.

  • Perform other duties as assigned.

What You'll Bring

  • 6+ months of automotive dealership experience required; Automotive Service BDC experience preferred.

  • CDK experience is a plus.

  • Strong customer service and relationship-building skills.

  • Excellent phone etiquette with the ability to handle a high volume of calls.

  • Strong verbal and written communication skills.

  • Proven follow-up and appointment-setting abilities.

  • Proficient with CRM systems and general computer applications.

  • Highly organized with strong attention to detail.

  • Ability to multitask and thrive in a fast-paced dealership environmen.

The (Hourly) Wage for this position is ($17 +) dependent on experience. Bonuses based on: Individual Appointments Shown/Sold, Manufacturer Approvability.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

  • Competitive pay

  • Medical, Dental and Vision Plans

  • Paid Holidays & PTO

  • Short and Long-Term Disability

  • Paid Life Insurance

  • 401(k) Retirement Plan

  • Employee Stock Purchase Plan

  • Lithia Learning Center

  • Vehicle Purchase Discounts

  • Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!

How this job compares

Set against the 33,031 open Customer Service jobs on Olive Jobs, counted November 10, 2026.

Pay
  • This posting$17/hr
  • New Jersey median$18–20/hr636 hourly ranges
  • US median$18–23/hr16,443 hourly ranges

This rate, $17/hr, is 11% below the New Jersey median midpoint ($19/hr) — in the lowest quarter of Customer Service hourly ranges in New Jersey.

Openings
Olive Jobs lists 874 open Customer Service jobs in New Jersey and 33,031 across the US. 1% of them nationwide are listed as remote or flexible.
Hiring the most in New Jersey
Experience
Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (8,589 postings).
Education
This posting asks for a high school diploma; 11,195 of the 33,031 open Customer Service jobs (34%) ask for a high school diploma or higher.

Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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