Senior Patient Navigator - El Paso, TX

Job Details: Job Location: Akumin - Gateway W - El Paso - El Paso, TX, Salary Range: Undisclosed, Senior Patient Navigator (Float) — El Paso, TX

Location: Float across 4 El Paso, TX locations

Pay range: $27.00 - $32.00 / hour based on experience

Bilingual in English/Spanish required

About the Role

As Senior Patient Navigator, you will float between our four El Paso locations, caring for patients while serving as the team lead and go-to expert for our Patient Navigator team. You will train and shadow new team members, support new site launches, approve timecards, and keep workflows consistent across sites. You will also cover other locations as needed for sick time and PTO, so every site stays fully staffed and patients receive the same high level of care.

What You'll Do

Team Leadership

Act as team lead for Patient Navigators across four El Paso locations. Review and approve team timecards accurately and on time. Serve as the first point of contact for team questions, escalations, and day-to-day operational issues. Partner with site leadership to coordinate schedules and coverage. Model professionalism, patient service, and accountability for the team.

Training & Subject Matter Expertise

Serve as the subject matter expert on Patient Navigator workflows, systems, and procedures. Train new and existing team members, including hands-on shadowing at each site. Lead and maintain consistent workflows and best practices across all locations. Identify training gaps and process issues, and share recommendations with leadership.

Site Deployment & Float Coverage

Support new site launches, including setup, workflow implementation, and staff training. Float between El Paso locations based on operational needs. Cover other locations as needed for team member sick time and PTO.

Patient Support & Navigation

Educate and support patients undergoing hereditary cancer genetic testing. Help patients understand testing, procedures, next steps, and follow-up care. Build trust and rapport with patients through clear, compassionate communication. Serve as a primary point of contact for assigned patients. Register patients and coordinate appointments, follow-up visits, and related services.

Phlebotomy & Clinical Support

Perform venipuncture and specimen collection accurately and professionally. Support blood collection for hereditary cancer genetic testing. Verify patient identity and properly label specimens at the time of collection. Phlebotomy will make up approximately 5–10% of the role, with the potential to expand based on operational needs. Maintain a clean, safe, and welcoming clinical environment. Follow all applicable infection-control, safety, and clinical protocols.

Team & Operations

Maintain accurate patient documentation and records in accordance with company policies and applicable privacy regulations. Collaborate with physicians, clinical staff, and site leadership to support efficient daily operations. Manage multiple priorities while working independently and as part of a multidisciplinary team.

Qualifications: What We're Looking For

Required Qualifications

2+ years of recent Medical Assistant experience working as part of a clinical team. 2+ years of experience with insurance verification and authorization processes. Previous experience in a lead role (for example, Lead Medical Assistant, Lead Phlebotomist, or Lead Patient Service Representative), including training, guiding, or overseeing other team members. Nationally certified phlebotomist with demonstrated proficiency in venipuncture and specimen collection or ability to obtain within 60 days of hire) Demonstrated competency in blood collection for genetic testing. Current BLS certification. Strong communication, organization, and patient-service skills. Ability to work independently while managing multiple priorities. Ability to float between four El Paso locations, including covering for sick time and PTO with short notice. Valid driver's license and reliable transportation for travel between sites.

Preferred Qualifications

Registered or Certified Medical Assistant. 2+ years of experience in a patient service center or similar outpatient clinical setting. Experience training staff or supporting new site openings. Previous experience in a customer-facing healthcare role. Experience working with EMR/EHR systems and strong data-entry skills. Experience with timekeeping or scheduling systems. Bilingual English/Spanish communication skills.

Why Join HALO Dx?

Make a meaningful impact in patients' lives through early detection and advanced diagnostics.

Enjoy a consistent weekday schedule with no weekends, nights, or holidays.

Benefits Include:

Medical, dental, vision, and life insurance

401(k) plan

Paid vacation, holidays, and sick time

Flexible Spending Account (FSA) and Health Savings Account (HSA)

Disability insurance

Employee discounts

Stock options in a growing healthcare technology company

Ongoing training and opportunities for professional growth and advancement

Equal Employment Opportunity

HALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation / ADA

HALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. We provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to apply for this position or to perform the essential functions of the role, please notify the Human Resources department.

Employment Relationship

Employment with HALO Precision Diagnostics is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Join HALO Precision Diagnostics and be part of a team that is transforming healthcare through early detection and personalized, precision-focused care!