CashPro Data Product Manager

CashPro Data Product Manager

Charlotte, North Carolina;New York, New York; Chicago, Illinois

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The success of Bank of America and Global Payments Solutions (GPS) is dependent on continual enhancement and differentiation in the digital space. CashPro® is Bank of America’s flagship GPS platform for clients ranging from business banking to commercial and large corporates doing business globally.

This position is for a CashPro Data Product Manager, focused on empowering our product and sales teams with actionable insights to help them understand client behavior and measure success. We are looking for a motivated self-starter, passionate about the power of data to drive product development and business strategies. This individual must exhibit strong organizational skills, with an ability to manage multiple high priority tasks for the business with overlapping deadlines. They must also be skilled at reading and writing SQL queries to analyze data, and comfortable using tools including Splunk, Alteryx, and Tableau/BI tools. They should also be a clear and concise communicator, with an ability to message across multiple levels of the organization.

As CashPro Data Product Manager, responsibilities will include supporting data strategy and analytics for various purposes across the CashPro platform, including but not limited to: reporting on product adoption, client behavior, security, user access, and recurring measurement of key performance indicators. This product manager will:

• Partner with product, sales, operations, and other internal partners to complete ad-hoc data analysis projects, to inform understanding of client access, user behavior, and/or product adoption

• Identify opportunities for automation of data insights, and lead a cross-functional team of product, design, and technology partners to support the prioritization, development, and publishing of data insights for internal stakeholders

• Perform recurring key performance indicator reporting, including producing product adoption metrics for use in external publications and quarterly earnings reports

• Lead our data product strategy to enhance internal metrics infrastructure and visualization tools, enabling the delivery of more comprehensive, actionable analytics to internal and external stakeholders

• Work with Technology partners and vendors through the agile development methodology, required governance and compliance approvals, and early risk identification and mitigation of issues

• Support weekend release activity as associated with data product enhancements

• Serve as an innovation champion and thought leader, identifying new opportunities for enhancement as well as internal efficiencies and process improvements to help simplify and improve the client and internal employee experience.

Required Skills:

Inclusive and Inspiring: Seeking motivated team players who value collaboration, celebrating shared success and who actively seek and appreciate diverse thoughts and backgrounds

Authentic and Passionate: Seeking highly engaged teammates whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities

Innovative and Curious: Seeking teammates with out-of-the box ideas and solutions, who embrace change with a future-forward mindset, and are looking to challenge the status quo

Confident and Agile: Seeking strong communicators who value giving and receiving feedback, easily build relationships, and who are quick thinking, flexible, and always learning and sharing knowledge

• 3+ years data analytics or data product management experience

• Conveys out‐of‐the box ideas and solutions, embraces change with a future‐forward mindset, and challenges the status quo

• Ability to work on cross-functional, global teams across multiple time zones and foster strong working relationships

• Synthesizes inputs from multiple stakeholders into cohesive communications

• Has high attention to detail, ability to effectively prioritize, and follow through with tasks and commitments

• Ability to perform data analysis and partner with product managers to define key metrics to measure success. Experience and success working with large, complex data sets, including using tools such as Microsoft Excel, SQL, Splunk, Alteryx and Tableau/BI dashboards

• A blend of both business and technical acumen

• Undergraduate degree required. Minimum: BS or BA degree

Desired Skills:

• Knowledge of Treasury Management, payments, and digital channels solutions

• Knowledge of the Salesforce CRM platform

• Bank of America or similar financial institution experience

• Agile development methodology experience

Skills:

• Oral Communications

• Prioritization

• Product Management

• Product Marketing and Branding

• User Experience Design

• Presentation Skills

• Process Effectiveness

• Product Design and Development

• Strategic Thinking

• Digital Marketing

• Market Analysis

• Problem Solving

• Project Management

• Written Communications

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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