IT Support Associate II, Operations Technology Solution (OTS)
Cottage Grove, WIJob$27.64–37.74/hrSeen 1w agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
The IT Support Associate II supports Amazon Operations teams by resolving technical problems across facilities in a defined geographical area. The role covers multiple technical disciplines and includes maintaining IT equipment, handling network support requests, assisting with new-hire training, and supporting customers across multiple buildings. Amazon describes career development opportunities and offers healthcare benefits, 401(k) matching, and paid parental leave.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
About Operations Technology Solutions (OTS)
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take
on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.
Key job responsibilities
Responsibilities include, but are not limited to:
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Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
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Handling support requests and procedures across the network.
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Assisting in training new hires.
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Continuous learning of new technologies.
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Supporting customers from multiple buildings in the area, as well as remote customers.
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Traveling within your local or regional area to support our customers.
Basic Qualifications
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Experience in a dynamic environment with a high degree of customer service
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Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
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Experience troubleshooting integrated and interdependent computer systems
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1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .
USA, WI, Cottage Grove - 27.64 - 37.74 USD hourly
How this job compares
Set against the 2,731 open IT Support jobs on Olive Jobs, counted November 13, 2026.
- Pay
- This posting$27.64–37.74/hr
- US median$26–31/hr731 hourly ranges
This range's midpoint, $32.69/hr, is 13% above the US median midpoint ($29/hr) — in the middle half of IT Support hourly ranges across the US.
- Openings
- Olive Jobs lists 45 open IT Support jobs in Wisconsin and 2,731 across the US. 3% of them nationwide are listed as remote or flexible.
- Hiring the most in Wisconsin
- TEKsystems7 open
- Generac Power Systems3 open
- Arvato Bertelsmann2 open
- Experience
- This posting asks for at least 1 year of experience; IT Support postings that state a minimum ask for 2 years at the median (1,891 postings).
- Education
- 239 of the 2,731 open IT Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 13, 2026. Figures based on too few postings are left out.
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