Senior Manager Quality and Safety

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary The Sr. Manager in this role will oversee the execution of MGB strategy, processes, and infrastructure for the domains of safety, risk and PFR. This role oversees a team of safety, risk, and PFR specialists to support the implementation of standardization of best practices and a system strategy. This role will collaborate with site leadership to execute long and short-term goals for Risk Management, Patient Safety programs, and Patient and Family Relations.

Does this position require Patient Care? No

Essential Functions -Support the build out of safety/risk/PFR infrastructure, ensuring standardization in training, processes, and safety responses that are in line with MGB.

-Executes the MGB safety plans including those around event analysis, safety event reporting/management/mitigation.

-Implement the standardized risk management strategy, policies, and procedures, ensuring that risk management activities both align to and augment our approach to patient safety.

-Implement the system-wide safety event reporting system.

-Support as needed for system wide safety events such as recalls, shortages, and other events that impact safety.

-Understand data provided by the system team and use knowledge of local practices to identify areas of opportunity for improvement of patient safety as well as communicate to the system areas that are at risk.

-Execute the MGB quality and clinical compliance strategy within local site ensuring adherence to MGB standardized processes around quality measurement, strategy, prioritized areas, and performance improvement while also providing critical feedback about issues and needs that are arising within local site.

-Liase as needed with local site Risk/Safety/PFR leader to create prospective solutions and performance improvement as a result of safety events. Partner with safety team as needed prospectively to create performance improvement in pursuit of harm avoidance.

-Senior local site manager responsible for Quality Assurance and Performance Improvement QAPI planning and documentation, and updates as needed for board quality committee/patient care assessment committee.

-Serve as the senior local site administrative manager covering compliance activities at local site, ensuring adherence to local site standardized processes around tracer activity, site level preparedness activities, and measuring/monitoring compliance.

-Understand data provided by the system team and use knowledge of local practices and culture to identify areas of opportunity for improvement as well as communicate to the system areas which are at risk.

-Provides strong bi-directional communication between the system and the site, with accountability for distribution of organization communication (including pertinent data and analytics) from MGB to local site and vice versa.

Qualifications

Education Bachelor's Degree Related Field of Study required or Bachelor's Degree Patient Safety Leadership required and Master's Degree Nursing preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience Safety, Risk Management, and patient family relations. 3-5 years required and Leading process improvement and initiatives and managing teams. 3-5 years required

Knowledge, Skills and Abilities

• Support the build out of safety/risk/PFR infrastructure, ensuring standardization in training, processes, and safety responses that are in line with MGB.
• Executes the MGB safety plans including those around event analysis, safety event reporting/management/mitigation.
• Implement the standardized risk management strategy, policies, and procedures, ensuring that risk management activities both align to and augment our approach to patient safety.
• Implement the system-wide safety event reporting system.
• Support as needed for system wide safety events such as recalls, shortages, and other events that impact safety.
• Understand data provided by the system team and use knowledge of local practices to identify areas of opportunity for improvement of patient safety as well as communicate to the system areas that are at risk.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range $99,465.60 - $144,643.20/Annual

Grade 8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.