Technical Services Admin - PCC

Technical Services Admin - PCC From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy. Wilmington, OH CONNECTION https://www.connection.com/ keywords: position summary,what we do,who we are,why you should join us,assist,administration,performance,procedure,quality assurance,qualifications,initiative,skills,additional information Full Time $20.19/Hr. - $25.48/Hr. Overview: Under direct supervision of the Manager, Customer Insights and Analytics, selecting from a variety of established procedures to accomplish duties, the Technical Services Administrator assists the Configuration Lab with coordination of projects, scheduling logistics, tracking and resolving technical difficulties, and generating reports for Configuration, Value Added Services and Depot. The Administrator monitors stock levels in the lab to ensure proper stock is available for projects.**What We Do:**We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.**Who We Are:**Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique---what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.**Why You Should Join Us:**You'll find supportive teammates and a rewarding career at Connection---plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Responsibilities: Assists the Configuration Manager and Supervisors with the management of the project database queue for all incoming projects. This includes Configuration and Value-Added Services (VAS). Assists with the assigning of estimated time commitment (ETC) for projects. Provides ETCs to Corp Service Team. Works with Corp Services team to release, move and hold orders. Works directly with Corp Services on the progress of all projects in configuration lab. Monitors stock levels in the lab. Works with the team leads to ensure proper stock is being brought into the lab. Tracks and assists with the resolution of technical difficulties and facilitates the communications with parties outside the Configuration department regarding these difficulties. Handles various administrative duties for the Director in support of departmental operations. Provides updated daily, weekly and monthly reports to the Director and associated managers and supervisors. Assists the Director in documenting projects using tools such as Word and PowerPoint. Reviews the departmental email boxes to ensure all requests are being answered/replied to in a timely manner. Assists the Refurbishme