Workstation Technician DC

Workstation Technician DC Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Wilmington, OH CONNECTION https://www.connection.com/ keywords: position summary,what we do,who we are,why you should join us,authorized to work in the u.s.,support,technical,procedure,assist,training,communication,initiative,skills,additional information Full Time $22.60/Hr. - $28.36/Hr. Overview: **What We Do:**We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.**Who We Are:**Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique---what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.**Why You Should Join Us:**You'll find supportive teammates and a rewarding career at Connection---plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. This role has scheduled hours of 7:00 a.m. to 3:30 p.m. Working under direct supervision of the Site Network Systems Manager, the Workstation Technician supports the Distribution Services department in the day-to-day operation of the business through desktop, computer functionality, and device management. The Workstation Tech works on Tier 1 moderately complex hardware and software problems. Responsibilities: Uses reference manuals, software, and hardware manufacturers, and other sources to resolve hardware and software problems for all areas of the facility as requested or authorized. Provides immediate support to Distribution fulfillment operations. Responds to any printer or systems issue preventing or interrupting the fulfillment operation. Effectively prioritizes assigned issues in order to provide efficient and timely customer service and escalates issues as needed. Installs desktop, printers, wearable devices, laptop, tablet, video conferencing equipment [Hardware & Software]. Receives, installs, tests, and trains the end user on new desktops. Maintains current software images of major desktop setups. Trains fellow staff members on new techniques or newfound resolutions as appropriate and completes special requests. Works with team to manage internal periodic departmental moves. Sets up Video Conferences as requested. Updates and maintains central desktop and peripheral inventory database. Documentation of procedures related to workstation processes.