IT Business Analyst
Orrville, OH · HybridJobSeen 1w agoSeen in employer's feed 2 days ago
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Job overview
The Analyst, IS Business Analysis - Marketing Operations is an entry-level hybrid business analyst and technical operations resource supporting the Marketing Operations & Information Systems team. Working under guidance, the analyst partners with stakeholders and IS team members on automated processes, integrations, and SaaS platforms, and assists with requirements gathering and solution support. The role supports project and run-model activities to help keep solutions stable and aligned with business needs.
Skills & qualifications
Skills
Qualifications
Full job description
Your Opportunity as the Analyst, IS Business Analysis - Marketing Operations The Analyst, IS Business Analysis - Marketing Operations serves as an entry-level hybrid Business Analyst and technical operations resource supporting the Marketing Operations & Information Systems team. This role partners with business stakeholders and IS team members to support automated processes, integrations, and SaaS platforms, while assisting with requirements gathering and solution support. Working under guidance, this role contributes to both project and run-model activities, helping ensure solutions are stable, supported, and aligned with business needs. The position requires strong communication, a customer service mindset, attention to detail, and a willingness to learn technical systems and business processes. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will: Support the Run Model - Support day-to-day operations of automations, integrations, and SaaS platforms - Participate in support activities including incident triage, ticket resolution, and business support requests - Follow established prioritization and escalation processes when handling support issues - Assist in maintaining service stability by identifying issues and escalating risks appropriately - Contribute to reducing recurring issues through documentation and continuous improvement - Maintain and update Standard Operating Procedures (SOPs) and knowledge base content Assist with Requirements Gathering & Solution Delivery - Partner with senior analysts and stakeholders to gather and document business and functional requirements - Support creation of deliverables such as process flows, requirements documentation, and test cases - Help translate business needs into clearly defined requirements for technical teams - Participate in testing efforts, including executing test cases and documenting results - Assist with small enhancements or project workstreams under guidance Support SaaS Platforms & Integrations - Provide operational and functional support across SaaS tools and integrations including things like SnapLogic, Power Automate, Copilot Agent Development and prompt engineering, etc. - Work with technical team members to troubleshoot and resolve system issues - Assist in basic configuration, monitoring, and validation of integrations and automation workflows - Escalate complex issues to senior team members or vendors when appropriate - Learn platform capabilities, data flows, and integration dependencies Drive Operational Excellence & Continuous Improvement - Identify opportunities to reduce complexity, standardize processes, and improve system reliability - Suggest improvements based on recurring support issues or inefficiencies - Contribute to automation and process optimization efforts where possible - Participate in retrospectives or team discussions to capture learnings and improve outcomes Build Relationships & Learn the Business - Develop working relationships with business stakeholders and IS team members - Seek to understand business processes, systems, and data flows - Provide responsive, customer-focused support to end users - Actively seek guidance and feedback to improve performance and skills What we are looking for: Minimum Requirements: Bachelor's degree, equivalent experience or specialized training in Informati
How this job compares
Set against the 5,977 open Business Analyst jobs on Olive Jobs, counted November 5, 2026.
- Pay
- This postingNot listed
- Ohio median$84–149K/yr106 salary ranges
- US median$34–55/hr478 hourly ranges
- Openings
- Olive Jobs lists 228 open Business Analyst jobs in Ohio and 5,977 across the US. 8% of them nationwide are listed as remote or flexible.
- Hiring the most in Ohio
- EY21 open
- FirstEnergy12 open
- Accenture9 open
- Experience
- Business Analyst postings that state a minimum ask for 4 years of experience at the median; the middle half ask for 3 to 5 years (4,791 postings).
- Education
- 2,377 of the 5,977 open Business Analyst jobs (40%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 5, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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