DbW Partner Relationship Specialist, Americas

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

You will join the DBW Partner Relationship Management team within the Global Places and Services (GPS) organization. Driven by Waymo (DBW) partners operate Waymo vehicles as part of their own services, and we own the relationship with those partners. We manage these relationships, having open communication with them, meeting regularly with them, answering any questions they have, and giving them updates on operational and site standards. We also own assets that get shared with partners, such as operational guidelines and best practices. Our work is what allows a partner to run Waymo vehicles and remain aligned to Waymo standards. You will cover one of three regions: AMER, Europe, or APAC.

This role follows a hybrid work schedule and reports to the GPS Enablement Lead.

You will:

• Own Partnership Relationships: Serve as the primary relationship manager for assigned DBW partners, maintaining open, consistent communication and providing standard business updates.

• Manage Inbound Intake & Routing: Own the intake of all inbound partner operational questions and requests, serving as the sole point of contact to coordinate with internal GPS teams and ensure partners receive answers.

• Drive Information Sharing: Hold regular meetings with partners to exchange updates, provide support in identifying physical site and infrastructure needs, and capture partner updates.

• Govern Information Sharing & Disclosures: Establish data-sharing frameworks to determine what technical documentation, facility specs, and process guides can be securely shared with external partners.

• Create & Distribute Partner Assets: Develop, standardize, and distribute core partner enablement assets, including partner guidelines, standard operating procedures, and site best practices.

You have:

• BA/BS Degree: BA/BS degree in Business Administration, Communications, Operaitons or a related field (or equivalent practical experience).

• Partner Relationship Management: 5+ years of experience in B2B partner coordination, client relationship management, or account management.

• Creating Partner Documentation & Playbooks: Proven experience writing and maintaining external-facing partner guides and playbooks.

• Effective Written & Verbal Communication: Exceptional communication and presentation skills, with a proven ability to keep external partners informed and handle high-pressure partner inquiries.

We prefer:

• Licensed Operator Model Experience: Experience supporting franchise, licensee, joint-venture, or third-party operator networks where partners run daily operations under strict brand and organizational standards.

• Infrastructure & Fleet Operations Context: Familiarity with automotive depot workflows, electrical charging infrastructure, warehouse facilities, or fleet site logistics.

• Multi-Market Coverage Experience: Experience managing external partners across multiple countries or regions with varying regulations and differing operating conditions.

• Professional Partner & Program Certification: Active professional certification in partner alliance management or program management, such as CA-AM, PMP, PgMP, etc.

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range $152,000—$187,000 USD