USER SUPPORT COORDINATOR
Little Rock, ARJob$60–99K/yrSeen 1w agoSeen in employer's feed 5 days ago
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At a glance
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Job overview
The User Support Coordinator coordinates user support services, including scheduling and prioritizing requests, managing workflows, and helping resolve technical issues. The role works with the User Support Manager and support staff to address users’ needs promptly. It also supports issue tracking, training-material updates, troubleshooting, escalation, trend analysis, and allocation of support resources.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
USER SUPPORT COORDINATOR
Date: Nov 3, 2026
Req ID: 60923
Location:
Little Rock, AR, US, 72203
Category: AR DEPT OF HUMAN SERVICES
Anticipated Starting Salary: $60,416.10
Position Number: 22103489
County: Pulaski
Posting End Date: November 11, 2026
Preferred Qualifications:
At least 2 years work experience in public assistance programs (such as Medicaid and SNAP), customer service and administrative support.
The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Position Information
Job Series:User Support – Career-path
Classification:User Support Coordinator
Class Code:IUS02P
Pay Grade:IST05
Salary Range:$60,416 - $98,574
Job Summary
The User Support Coordinator ensures the smooth operation of user support services by coordinating tasks, scheduling, and managing workflows. This role works closely with both the User Support Manager and other support staff to ensure users’ technical needs are met promptly and effectively. The coordinator also helps in troubleshooting and resolving user issues when necessary.
Primary Responsibilities
Coordinate the scheduling and prioritization of user support requests.
Act as the point of contact for user support requests, ensuring they are addressed in a timely and efficient manner.
Track and document issues in helpdesk systems, ensuring accurate reporting and follow-up.
Assist in developing and updating training materials for both staff and end users.
Provide first-line troubleshooting for routine technical issues.
Escalate unresolved issues to appropriate higher-level support staff.
Assist with the analysis of support trends to help identify recurring issues.
Ensure that support resources are effectively allocated to meet user demands.
Knowledge and Skills
Strong organizational and time management skills.
Ability to communicate technical information to non-technical users.
Basic knowledge of operating systems, applications, and troubleshooting techniques.
Familiarity with helpdesk ticketing systems and tracking tools.
Excellent customer service skills and attention to detail.
Minimum Qualifications
An associate’s degree in information technology, computer science, or a related field, or equivalent work experience preferred. Two years of experience in a technical support role, preferably within a government or large organizational setting.
Licensure/Certifications
N/A
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market:Little Rock
How this job compares
Set against the 4,163 open Technical Support jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This posting$60–99K/yr
- US median$72–114K/yr1,388 salary ranges
This range's midpoint, $79K, is 14% below the US median midpoint ($92K) — in the middle half of Technical Support salary ranges across the US.
- Openings
- Olive Jobs lists 29 open Technical Support jobs in Arkansas and 4,163 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in Arkansas
- ASM Research, An Accenture Federal Services Company4 open
- Oracle3 open
- State of Arkansas (this employer)2 open
- Experience
- Technical Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 4 years (2,606 postings).
- Education
- 327 of the 4,163 open Technical Support jobs (8%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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