IT Support Technician
Pulaski County Special School District
Little Rock, ARFull-time$20–34.52/hrSeen 6 days agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
The IT Support Technician provides computer and mobile-device repair and basic network system administration. The role evaluates hardware and software issues, configures systems and peripherals, supports end users, and maintains devices. It also includes audio/video equipment support, service calls using the employee’s own transportation, and assistance to Instructional Technology as needed.
Skills & qualifications
Skills
Qualifications
Full job description
QUALIFICATIONS:
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Associate’s Degree in Applied Science or equivalent job experience
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Experience with Microsoft Windows, MAC, Chrome and iOS Operating Systems
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Basic Microsoft Windows Active Directory user management
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Experience with Chromebook setup and hardware repair required
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Google Certified Educator Level 1 and 2
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Two (2) years of experience with personal computers (PC) and mobile device repair
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Must have excellent customer service skills
REPORTS TO: Director of Technology Operations
JOB GOAL: To provide computer and mobile device repair service and basic network system administration tasks. Maintain, analyze, troubleshoot and repair system hardware and software.
PERFORMANCE RESPONSIBILITIES:
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Evaluate personal computer and mobile device software and hardware issues. Run diagnostic programs to decide if the issue is software and/or hardware related.
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Test and replace electronic components; add peripherals and expansion boards.
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Troubleshoot, repair and configure local and network printers.
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Setup and configure new computer systems and mobile devices for end users.
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Perform general network related support and troubleshooting for end users.
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Troubleshoot and repair software issues, including operating systems and third party software.
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Have knowledge and ability to use imaging software.
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Responsible for setting up, installing, operating, testing and troubleshooting audio and video equipment.
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Provide own transportation for service calls. (Standard mileage reimbursement for personal car usage will apply according to PCSSD’s Business Procedure Manual.)
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Provide preventative maintenance for all computers and mobile devices.
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Assist Instructional Technology as needed or required
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Maintain certification/qualification requirements for Self Maintainer Programs and order warranty parts.
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Must be able to lift and carry 50 lbs.
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Perform other duties as assigned.
TERMS OF EMPLOYMENT:
Salary Range: Range 16 - Support Staff Hourly Salary Schedule ($20.00/hr. - $34.52/hr. depending relevant experience)
Length of Contract: 244 contract days
FLSA Status: Non-Exempt
Personnel Status: Classified
Benefits Eligible: Yes
EVALUATION:
Performance of this job will be evaluated according to provisions of the Board's policy on Evaluation of Support Staff Personnel.
APPLICATION DEADLINE: November 9, 2026 (or until filled - emergency posting)
PCSSD does not discriminate on the basis of age, disability, race, color, national origin, or gender in any service, program, or activity (including in admission, access, treatment, employment, or vocational opportunities).
Position Type: Full-time
Positions Available: 1
Job Categories: Support Staff, Computer Support
How this job compares
Set against the 4,163 open Technical Support jobs on Olive Jobs, counted November 11, 2026.
- Pay
- This posting$20–34.52/hr
- US median$23–35/hr1,256 hourly ranges
This range's midpoint, $27.26/hr, is 13% below the US median midpoint ($31/hr) — in the middle half of Technical Support hourly ranges across the US.
- Openings
- Olive Jobs lists 29 open Technical Support jobs in Arkansas and 4,163 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in Arkansas
- Experience
- This posting asks for at least 2 years of experience; Technical Support postings that state a minimum ask for 3 years at the median (2,606 postings).
- Education
- 327 of the 4,163 open Technical Support jobs (8%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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