Patient Financial Services Representative
Remote · USFull-time$18.71–28.07/hrSeen todaySeen in employer's feed today
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Job overview
The Patient Financial Services Representative manages and resolves high volumes of patient accounts and serves as a primary contact for questions about outstanding statements. The role supports insurance, coding, registration, financial assistance, and billing issues, and helps patients resolve financial responsibilities through in-person and telephone communication. It also involves follow-up on delinquent accounts, payment plans, collections, and potentially written inquiries.
Skills & qualifications
Skills
Benefits
Full job description
Building Location:
Fargo Distribution Serv Center
Department:
1006100 PATIENT FINANCIAL SVCS - EH SS
Job Description:
Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.
Work Experience:
Experience preferred in customer service, call center and/or collections.
Education Qualifications:
No educational requirement
Licensure/Certification Qualifications:
FTE:
1
Possible Remote/Hybrid Option:
Remote
Shift Rotation:
Day Rotation (United States of America)
Shift Start Time:
Shift End Time:
Weekends:
Holidays:
No
Call Obligation:
No
Union:
Compensation Range:
$18.71 - $28.07
Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
How this job compares
Set against the 481 open Billing jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This posting$18.71–28.07/hr
- US median$20–27/hr126 hourly ranges
This range's midpoint, $23.39/hr, is close to the US median midpoint ($24/hr) — in the middle half of Billing hourly ranges across the US.
- Openings
- Olive Jobs lists 481 open Billing jobs across the US. 17% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Accenture46 open
- Akamai Technologies, Inc.35 open
- HealthcareSupport Staffing13 open
- Experience
- Billing postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (368 postings).
- Education
- 60 of the 481 open Billing jobs (12%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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