Patient Financial Experience Representative - Remote/Nationwide

Experience Required

1 - 2 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$ / yearly

Hours Per Week

40

Number Of Positions

1

Job Description

This is a remote based position. Applicants can be located nationwide

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Patient Financial Experience Representative

#2979

United States

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Position Description

About You

You are a person who is passionate about providing personalized service while supporting accurate account resolution, financial performance, and the unique needs of rural healthcare communities. We need someone who is a strong communicator, solution-oriented, and committed to creating a positive patient financial experience. In the role of Patient Financial Experience Representative, you will be responsible for handling inbound and outbound patient communications, resolving billing and insurance inquiries, facilitating payments and payment arrangements, and connecting patients with available financial assistance resources.

Tell us about your experience as a Patient Financial Services.

Are you a team player and a self-motivator?

What is your experience with conducting business in a way that is credit to a company?

We are counting on you to manage multiple projects using your problem-solving skills.

We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position

Manage inbound and outbound patient and guarantor calls regarding hospital statements, insurance processing, patient balances, self-pay accounts, payment options, and billing concerns; use patient financial services knowledge to research and resolve inquiries.

Explain account balances, insurance payments, patient responsibility, and available next steps in clear, respectful, patient-friendly language.

Collect and securely process patient payments, offer approved payment arrangements, and follow established self-pay collection practices and applicable consumer-protection requirements.

Identify potential eligibility for financial assistance or charity care and refer or assist patients in accordance with hospital-specific policies and approved workflows.

Research accounts in hospital EHR, patient accounting, payment, telephony, and CRM systems; document interactions, commitments, dispositions, and required follow-up accurately.

Identify billing discrepancies, insurance issues, complaints, or complex accounts; initiate corrections or escalate to the appropriate billing, coding, financial counseling, or leadership team.

Deliver an exceptional patient experience through empathy, active listening, clear explanations, respect, and de-escalation; take ownership of concerns and pursue first-contact resolution or timely follow-up.

Balance patient experience, financial accuracy, appropriate self-pay account resolution, quality, compliance, and productivity; never prioritize collection activity over respectful and compliant patient treatment.

Follow hospital-specific policies, approved scripting, identity verification, HIPAA/privacy requirements, and applicable federal and state regulations governing patient financial communications.

Maintain assigned system access, complete required training, and collaborate with teammates across hospital partners and shared services.

Remain available through scheduled shifts and resolve, document, or appropriately hand off active calls before logging off.

Minimum Requirements:

High school diploma or GED required.

One to two years of experience in healthcare revenue cycle, hospital patient financial services, patient billing, self-pay collections, or a comparable patient-facing financial service role; equivalent relevant experience considered.

Demonstrated customer service skills, including empathetic communication, active listening, problem-solving, service recovery, and the ability to explain complex financial information clearly.

Ability to research patient accounts, navigate multiple systems, document interactions accurately, and manage sensitive financial conversations with professionalism and discretion.

Experience with hospital patient accounting or EHR systems, insurance terminology, self-pay collections, payment plans, and account resolution.

Knowledge of financial assistance workflows, patient estimates, HIPAA, and consumer financial communication requirements.

Experience delivering high-quality patient or customer service while meeting contact center quality, first-contact resolution, and productivity expectations.

Must be open to coaching, willing to take direction, receptive to constructive feedback, demonstrate a willingness to learn, and continuously adapt to meet evolving operational and client needs.

Preferred Requirements:

Experience working with rural or critical access hospitals, including an understanding of the unique patient financial needs and service expectations of rural healthcare communities.

About Us

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking foruncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

About the Benefits

When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.

Health Insurance

Fully Paid Life Insurance

Fully Paid Short- & Long-Term Disability

Paid Vacation

Paid Sick Leave

Paid Holidays

Professional Development and Tuition Assistance Program

401(k) Program with Employer Match

Security Requirements

U.S. Citizenship or naturalized citizenship is required for this position.

All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.

Signature Performance requires candidates to participate in interviews with their camera enabled. Interviews may be recorded for evaluation, training, quality assurance, and hiring purposes. Candidates will be provided the opportunity to consent during the application process and notified before recording begins. These requirements are applied consistently to all applicants and are a condition of participation in the selection process. Failure to meet these requirements may result in removal from consideration.Candidates who have questions, concerns or require accommodation regarding recording should notify the Talent Attraction & Strategy team before proceeding.

Security Requirements

U.S. Citizenship or naturalized citizenship is required for this position.

All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.

Signature Performance requires candidates to participate in interviews with their camera enabled. Interviews may be recorded for evaluation, training, quality assurance, and hiring purposes. Candidates will be provided the opportunity to consent during the application process and notified before recording begins. These requirements are applied consistently to all applicants and are a condition of participation in the selection process. Failure to meet these requirements may result in removal from consideration.Candidates who have questions, concerns or require accommodation regarding recording should notify the Talent Attraction & Strategy team before proceeding.

Work Schedule

Monday - Friday between 7:00a - 7:00p PST

Compensation Range

$22 - $26/Hourly

Position Type

Full Time

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

Is this a registered apprenticeship?

False

Place of Work

On-site

Requisition ID

5001235674406

Job Type

Full Time