Client Insights Manager
Remote · USJobSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Client Insights Manager serves as the platform expert on Drips’ Client Success team. The role owns campaign setup and performance analysis, runs tests that inform client strategy, and provides Client Success Managers with data and operational support. It also partners with Production, maintains performance documentation, contributes to reporting, and helps improve processes and document best practices as the team scales.
Skills & qualifications
Skills
Qualifications
Full job description
About the role
As Client Insights Manager, you will be the platform expert on the Client Success team. You will own campaign setup and performance analysis, run A/B tests that shape client strategy, and give Client Success Managers the data and operational support they need to keep clients growing.
What you'll do
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Set up campaigns and analyze their performance, reviewing key metrics to find and act on optimization opportunities
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Design, run, and analyze A/B tests, and present findings clearly to internal teams and clients
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Support Client Success Managers by resolving operational issues quickly and escalating when needed
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Keep client performance documentation accurate and current in Salesforce, Tableau, and HelpJuice
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Contribute to internal and external performance reporting
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Partner with Production on campaign setup, testing, and performance validation
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Help improve processes and document best practices as the team scales
What you'll bring
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Bachelor's degree or equivalent professional experience
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2-4 years of experience in analytics, campaign management, or a client-facing operations role
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Working knowledge of Salesforce, Tableau, and data analysis tools
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Strong analytical skills, with the ability to turn data into clear recommendations for non-technical audiences
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Excellent written and verbal communication
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Strong organization and attention to detail, with the ability to manage multiple projects at once
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Self-direction and accountability in a fully remote environment
Nice to have
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Experience designing and interpreting A/B or multivariate tests
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Familiarity with knowledge-base tools such as HelpJuice
How this job compares
Set against the 281 open Client Success jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This postingNot listed
- US median$100–125K/yr202 salary ranges
- Openings
- Olive Jobs lists 281 open Client Success jobs across the US. 22% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 2 years of experience — less than three in four Client Success postings that state a minimum ask for (median 3 years, across 227 postings).
- Education
- 42 of the 281 open Client Success jobs (15%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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