Customer Engineering Manager, Google Cloud Fraud Defense, Google Cloud

Customer Engineering Manager, Google Cloud Fraud Defense, Google Cloud

Share Customer Engineering Manager, Google Cloud Fraud Defense, Google Cloud

corporate_fare Google place Austin, TX, USA; Atlanta, GA, USA; +2 more; +1 more

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain.

Share Customer Engineering Manager, Google Cloud Fraud Defense, Google Cloud

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XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA; Sunnyvale, CA, USA .

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 10 years of experience with cloud native architecture in a customer-facing or support role.

• 7 years of leadership experience (e.g., people management, team lead, mentorship, coaching).

• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.

• Experience with technical conversations, demos, prototyping, or workshops with customers.

Preferred qualifications:

• Cloud or Security industry certifications.

• Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion.

• Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.

• Experience with enterprise security solutions such as Fraud Defense and reCAPTCHA.

About the job

As a Customer Engineering Manager supporting our Google Cloud Fraud Defense services team, you will lead a team responsible for growing our reCAPTCHA business by building and expanding relationships with new and existing customers. You and your team will be trusted advisors to customers and advocates for our reCAPTCHA solutions, providing support to C-Level, Security Leaders and Application Teams. You will ensure they have the selling and technical skill sets needed to lead projects forward. You will support your team in accompanying customers in discovering the technology/solution and consulting around the best way to secure and ensure compliance. You will optimize for your team’s results when in production, leading with empathy, while identifying innovative ways to multiply your impact and the impact of the team as a whole.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $192000 - $267000 (USD) + 42.86% bonus target + equity + benefits

Learn more aboutbenefits at Google (https://www.google.com/about/careers/applications/benefits/) .

Responsibilities

• Develop and maintain a high-performing Customer Engineering team that meets and exceeds quarterly business goals, while building a positive team culture towards future talent.

• Support your team’s partnership with reCAPTCHA Sales and Google Cloud teams to identify and qualify business opportunities, understand customer technical and compliance objections, and develop a strategy to resolve technical blockers.

• Enable your team to demonstrate and validate solution benefits of User Protection Services products in customer/partner environments.

• Lead a team responsible for technical aspects of solutions, including such activities as supporting reCAPTCHA opportunities, product and solution briefings, proof-of-concept work and customer relationships.

• Ensure team prepares and delivers product messaging in an effort to highlight our solutions value proposition using techniques including whiteboard and presentations, product demonstrations, white papers, trial management and Requests for Information (RFI) response documents.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC\_KnowYourRights\_10\_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.