Boscov's Department Store, LLC logo

Seasonal Customer Service Desk Associate - FT

Boscov's Department Store, LLC

Rochester, NYSeasonal / Full-time$16.65/hrSeen 4 days agoSeen in employer's feed 4 days ago

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At a glance

Compensation
$16.65/hr
Location
Rochester, NY
Schedule
Seasonal / Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Boscov’s is hiring a seasonal, full-time Retail Customer Service Desk Associate to serve customers in a fast-paced department-store environment. The associate builds customer confidence, provides accurate information, promotes products, and works to close sales while delivering a positive customer experience. The role also handles customer requests, transactions, public-address announcements, and layaway records and payments.

Skills & qualifications

RequiredNice to have

Skills

Customer EngagementCustomer ServiceRetail ExperienceCommunicationBasic MathSelling SkillsPOS Register OperationTelxon Operation

Qualifications

Prior Retail or Customer Service Experience

Full job description

Seasonal Customer Service Desk Associate

Experienced Customer Service Desk Associates- Use your Retail Sales background to launch an exciting career in retail with one of the nation’s leading retailers! Boscov's is a chain of full service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for Retail Customer Service Desk Associates to join our growing retail team.

As part of a fast-paced, dynamic sales team, you will develop relationships with our customers and ensure that each customer’s needs are met in a quick and efficient manner. Whether you have previous sales experience OR customer service experience, this is a great opportunity to pursue a rewarding career with a company known for quality and big savings. Apply today!

Job Responsibilities

As a Retail Customer Service Desk Associate, you will build customer confidence, provide accurate information, and promote products through point of successful sale. You will be responsible for establishing professional, yet personalized rapport with each customer in order to close sales and provide the best customer experience.

Additional responsibilities include:

  • Provide customer service by completing customer requests and/or resolving issues in a timely manner.

  • Accurately and efficiently complete all transactions and paperwork, adhering to all company policies & procedures.

  • Make storewide announcements over public address system.

  • Handle layaway storage, maintain records, receive payments and release merchandise.

Job Requirements

Successful candidates for the Retail Customer Service Desk Associate role should have the ability and desire to actively engage customers and provide excellent customer service.

Additional requirements of the Retail Customer Service Desk Associate include:

  • Prior retail and/or customer service experience.

  • Ability and desire to work well with the public, management and coworkers.

  • Communication; verbal, written and by telephone with customers, coworkers and management

  • Possess basic math skills.

  • Ability to learn selling skills and to operate a POS register and telxon.

  • Available to work varied days and hours as work schedule requires, including evenings and weekends

Benefits

At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a Seasonal Full- Time member of our retail operations team, you will be eligible to receive:

  • Starting Rate: $16.65 per hour

  • Weekly Pay

  • Liberal employee discount

Work where people love to shop!

Equal Opportunity Employer

How this job compares

Set against the 77,649 open Customer Service jobs on Olive Jobs, counted November 3, 2026.

Pay
  • This posting$16.65/hr
  • New York median$17–18/hr2,793 hourly ranges
  • US median$17–19/hr34,310 hourly ranges

This rate, $16.65/hr, is 5% below the New York median midpoint ($18/hr) — in the middle half of Customer Service hourly ranges in New York.

Openings
Olive Jobs lists 3,765 open Customer Service jobs in New York and 77,649 across the US. Under 1% of them nationwide are listed as remote or flexible.
Hiring the most in New York
Experience
Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (9,841 postings).
Education
1,390 of the 77,649 open Customer Service jobs (2%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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