ServiceNow Consulting Director

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. The ServiceNow Consulting Director is a member of the ServiceNow practice leadership team, focused on driving growth, strengthening client relationships, expanding market presence across the United States, and leading ServiceNow delivery operations. This role partners closely with sales, delivery, alliance, and practice leadership to support go-to-market execution, client success, and the development of high-performing ServiceNow talent. The Director brings a practice-growth mindset that extends beyond platform implementation, with a strong understanding of the ServiceNow partner ecosystem, Product Line Achievement (PLA) and Validated Practice objectives, learning and certification strategies, talent development, industry-led solutioning, and go-to-market activation. This leader is accountable for revenue growth and the operational health of the ServiceNow practice, while connecting ServiceNow capabilities to industry-specific business outcomes and contributing to practice growth, market differentiation, and long-term client value creation. Responsibilities Collaborate with ServiceNow practice leadership to advance U.S. market growth initiatives, including pipeline development, account expansion, and market visibility. Build and maintain trusted advisor relationships with client executives across key accounts. Partner with Sales leadership on account planning, pursuit strategy, solution shaping, and proposal development. Support complex sales pursuits and participate in executive-level client discussions. Collaborate with Alliance and Marketing teams to strengthen ServiceNow partner alignment and market presence. Support ServiceNow partner objectives, including Product Line Achievement (PLA), Validated Practice goals, certification and learning strategies, and other initiatives that strengthen the practice's market position and partner standing. Drive industry-led solutioning by connecting ServiceNow capabilities and offerings to client business outcomes, emerging industry needs, and differentiated market solutions. Provide senior oversight and guidance for ServiceNow engagements, ensuring quality, financial, and delivery expectations are met. Act as an escalation point for complex client situations and support resolution efforts. Lead, mentor, and develop senior ServiceNow leaders, architects, and delivery managers. Support talent planning, hiring, onboarding, certification, and career development activities. Develop and execute talent strategies that build ServiceNow capabilities, strengthen technical and functional expertise, and support the long-term scalability of the practice. Contribute to practice financial performance through forecasting, utilization awareness, and margin management. Support annual planning, operational priorities, and strategic initiatives for the ServiceNow practice. Stay current on ServiceNow platform capabilities, roadmap, partner ecosystem, and industry trends to inform offerings and client conversations. Lead ServiceNow delivery operations across active engagements, ensuring consistent execution standards, delivery governance, and adherence to implementation best practices. Drive resource capacity planning and alignment of skills to pipeline demand to ensure scalable, predictable delivery performance. Establish and mon