Specialist Director, Service Management Office (SMO) - Cyber Engagement

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory. KPMG is currently seeking a Specialist Director, Service Management Office (SMO) - Cyber Engagement to join our Managed Services practice. Responsibilities: Own integrated service performance across cyber workstreams, geographies, and delivery partners, including quality, resilience, contractual outcomes, and value realization; serve as the senior operational interface among client executives, Engagement Partners, cyber leaders, and delivery teams; translate strategy and commitments into an actionable service roadmap; maintain executive visibility into service health, cyber risk, dependencies, financial performance, transformation progress, and required decisions; build trusted relationships with CISO, technology, risk, procurement, business, and engagement leaders; advise stakeholders on service maturity, operational resilience, cyber-risk priorities, transformation, and value realization; set expectations and communicate performance, risks, trade-offs, and opportunities clearly; convert client feedback into accountable improvement actions Design and operate the governance framework, including decision rights, escalation paths, controls, meeting cadence, and action tracking; lead service reviews, MBRs, QBRs, steering committees, transformation forums, and CISO-level updates; deliver concise executive reporting across SLAs/KPIs, incidents, backlog, capacity, financials, risks, dependencies, transformation, and value; lead and develop service and workstream leads across cyber towers, establishing clear accountability, performance expectations, and succession coverage; coordinate cross-tower priorities, dependencies, handoffs, and integrated delivery across onshore and offshore teams; drive collaboration across security operations, engineering, architecture, transition, transformation, commercial, finance, and risk functions Govern SLAs, KPIs, operational-level agreements, experience measures, control indicators, thresholds, and data ownership; monitor service health across incidents, requests, problems, changes, vulnerabilities, security events, backlog, demand, capacity, and continuity; lead major-incident and escalation governance, including communications, root-cause analysis, corrective action, and post-incident review; use trend analysis, problem management, quality assurance, and service improvement plans to reduce recurrence, operational risk, and cost to serve Ensure compliance with Statements of Work, service levels, pricing assumptions, deliverables, acceptance criteria, and commercial obligations; partner with engagement and finance leaders on forecasting, budget, revenue protection, margin, productivity, and resource utilization; identify scope changes early and govern change requests through impact assessment, negotiation, approval, and execution; support sustainable engagement growth by identifying opportunities to improve services and expand value