Customer Success Specialist
San Francisco, CAJobPosted todayStill listed today
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At a glance
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Job overview
Wonderschool builds software and provides coaching and support to help childcare providers launch and grow programs, while partnering with governments to modernize childcare infrastructure. The Customer Success Specialist will onboard providers, manage retention and renewals, identify expansion opportunities, and relay customer insights to internal teams. The role also contributes to customer-success processes and AI-driven workflows. The team works in person in San Francisco five days a week.
Skills & qualifications
Skills
Qualifications
Full job description
About Wonderschool
Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure.
We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations.
Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact.
What You’ll Do
Onboard and activate providers - listing live, enrolled, recruit and hire. Own retention and renewals across your book - track account health, spot accounts ready to grow, and step in on at-risk ones before they churn. Run regular check-ins and surface expansion opportunities so the relationship stays active past onboarding. Be the voice of the provider and the program back to product, engineering, and sales. Help build out our CS playbook as we scale - processes, metrics, cadences, and how we segment accounts. Partner with Sales, Product, and leadership to feed customer insight into the roadmap and go-to-market decisions. Build and improve AI-driven workflows - using AI tools to help build the products, dashboards, and tracking systems your accounts rely on.
What You Bring
2+ years in sales, account management, or customer success. A background in education; early childhood education preferred. Experience building products or internal tools, with hands-on comfort using AI tools.
Location
Based in San Francisco, in-office with the team, five days a week.
How this job compares
Set against the 4,265 open Customer Success jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This postingNot listed
- California median$147–200K/yr505 salary ranges
- US median$30/hr184 hourly ranges
- Openings
- Olive Jobs lists 670 open Customer Success jobs in California and 4,265 across the US. 17% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Amazon27 open
- Salesforce18 open
- Intuit11 open
- Experience
- This posting asks for at least 2 years of experience — less than three in four Customer Success postings that state a minimum ask for (median 5 years, across 3,227 postings).
- Education
- 674 of the 4,265 open Customer Success jobs (16%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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