Forward Deployed Architect: Customer Success
SketchPro.ai
San Francisco, CAFull-time$100–140K/yrPosted todayStill listed today
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At a glance
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Job overview
SketchPro.ai is seeking a Forward Deployed Architect to lead customer success and growth at architecture and engineering firms. The role embeds SketchPro into firms’ daily documentation workflows, drives adoption and pilot conversion, and connects user feedback to product and commercial value. The architect leads onboarding, engagement, demos, and enablement, working directly with firm leaders and designers.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
About SketchPro SketchPro is an AI copilot for architects and engineers that accelerates construction documentation. We work with leading architecture firms to help streamline production and deliver documentation at the highest level. The Role As a Forward Deployed Architect leading customer success and growth, you'll work alongside architects at some of the most respected firms in the world. You'll learn how their teams actually produce documentation, embed SketchPro into their daily work, and own growth within a firm. What You’re Accountable For You are accountable for firm adoption and conversion readiness. This role owns the gap between “signed pilot” and “embedded in daily workflow.” Your job is to ensure that:
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New firms and users get value fast
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We can quantify the benefits of SketchPro to teams at architecture and engineering firms
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People find SketchPro intuitive and approachable
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Users adopt SketchPro on real projects
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Feedback flows cleanly into Product
What You’ll Own Firm Onboarding & Activation
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Lead group and 1:1 onboarding sessions tailored to firm size, discipline, and usage goals
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Coordinate installation and IT setup
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Ensure firms reach defined activation milestones
Ongoing Firm Engagement
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Track adoption metrics and usage health per firm
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Run 1:1 user follow-ups and in-person workshops
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Keep momentum between weekly office hours
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Produce weekly usage recaps for internal and external stakeholders
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Activate internal champions at each firm
Enablement & GTM Support
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Run discovery and demo calls with top architecture firms, providing architectural perspective on the business and selling firm leadership on SketchPro's value
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Help move pilots to enterprise contracts by tying user feedback during pilots to the commercial cases and ROI
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Create demo videos and educational content
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Support outreach, referrals, and external visibility (e.g. LinkedIn)
Ideal Background
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4+ years at an architecture/design firm (licensed preferred)
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Experience in construction documentation workflows (SD through CA)
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Fluency in Revit
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Comfortable communicating to firm leadership & working directly with architects
You don’t need to be a salesperson, but you must be confident, a clear communicator, and trusted by other designers. Skills That Matter
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Strong communication and facilitation
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Ability to translate messy feedback into clear insights
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High ownership and follow-through - figuring out who at a firm can help champion SketchPro
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Comfort operating in an early-stage, ambiguous environment
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Technical curiosity (AI tools, workflows, integrations)
What Success Looks Like
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Pilots convert: The firms in pilot when you started have moved to paid or are clearly on track, and we have clear evidence during our pilots of success and commercial value.
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Growth: Seat count and active users climb week over week within existing accounts
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Product feedback is delivered structured and prioritized to the engineering team
Why Join Us
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Shape the future of how buildings get designed and built.
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Competitive equity and compensation ($100k-140k salary + equity)
Benefits
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Medical, Dental, Vision coverage
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Expensed lunch and dinner 5x/week in SF office
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Health + Wellness Stipend
How this job compares
Set against the 4,197 open Customer Success jobs on Olive Jobs, counted November 9, 2026.
- Pay
- This posting$100–140K/yr
- California median$147–200K/yr491 salary ranges
- US median$113–180K/yr3,058 salary ranges
This range's midpoint, $120K, is 30% below the California median midpoint ($173K) — in the lowest quarter of Customer Success salary ranges in California.
- Openings
- Olive Jobs lists 657 open Customer Success jobs in California and 4,197 across the US. 17% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Amazon26 open
- Salesforce17 open
- Clay10 open
- Experience
- Customer Success postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 3 to 7 years (3,194 postings).
- Education
- 671 of the 4,197 open Customer Success jobs (16%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 9, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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