Senior Support Engineer

Requisition number: 2388250

Job category: Technology

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Senior Software Engineer within EDET.OH (Enterprise Digital Experience Technology - OptumHealth) , You will play a critical role in ensuring the high availability, scalability, and operational excellence of mission-critical healthcare software applications. In this role, you will focus heavily on application monitoring, telemetry, production support, and incident mitigation, ensuring robust performance across complex system architectures. You will leverage enterprise-approved AI productivity tools and automated diagnostic capabilities to accelerate root cause analysis, streamline support workflows, and drive proactive system improvements. This position offers an exciting opportunity to work with modern observability platforms and innovative engineering practices while directly impacting critical health technology services and member satisfaction.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Monitor application health, performance, and operational stability using advanced observability, logging, and alerting frameworks

• Provide tier-3 technical support, lead incident triage and root cause analysis (RCA), and implement remediation for complex production issues

• Use enterprise-approved AI tools to streamline operational workflows, automate routine maintenance tasks, and accelerate incident troubleshooting

• Evaluate emerging trends and tools in software engineering and observability to inform solution design and strategic monitoring innovation

• Collaborate with platform, cloud, and product engineering teams to refine application telemetry, dashboarding, and alerting thresholds

• Create and maintain runbooks, automated incident response procedures, and operational documentation to optimize system maintainability and continuous delivery

• Drive operational excellence by identifying trends, reducing recurring issues, improving monitoring coverage, and strengthening service reliability

• Provide technical consultation and mentorship to engineering teams regarding observability, reliability, performance optimization, and operational best practices

• Evaluate emerging SRE, observability, AI-assisted engineering, and cloud-native technologies and recommend solutions that improve platform resiliency and maintainability

• After business hours availability for production deployments, application check-outs, and on-call duties (rotation)

• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 5+ years of professional software engineering, site reliability engineering or related technology experiences

• 3+ years of experience implementing Site Reliability Engineering (SRE) practices, including monitoring, alerting, incident management, operational readiness, and service reliability improvements

• 3+ years of experience with application performance monitoring, logging, and telemetry tools (e.g., Datadog, Dynatrace, Splunk, Grafana)

• 3+ years of experience in production application support, incident triage, and root cause analysis for high-availability systems

• 2+ years of experience utilizing automated diagnostic tools or AI-assisted development and debugging tools to streamline operational workflows

• Experience leveraging AI-assisted development, operational analytics, automated diagnostics, or productivity tools within engineering workflows

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)

• Experience establishing Site Reliability Engineering (SRE) practices, SLOs/SLIs/KPIs, and automated incident response runbooks

• Experience administering or supporting application performance monitoring solutions, real user monitoring (RUM), synthetic monitoring, and alert management platforms

• Experience supporting enterprise cloud platforms, shared services, or platform engineering organizations

• Experience creating technical documentation, operational standards, architectural diagrams

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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