Service Operations Manager

Description

As a Service Operations Manager, you’ll be the go-to leader for field operations, ensuring the right technicians are in the right place at the right time. You’ll motivate your team, maintain strong customer relationships and keep workflows efficient. If you’re passionate about leadership and service excellence, this role is built for you.

What’s In It For You:

• $85000 - $115000

• Competitive compensation to reflect your experience, leadership, and industry expertise.

• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO’s benefits page (https://www.rdoequipment.com/careers/benefits) .

• A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead. Click here (https://recruiting2.ultipro.com/RDO1000RDO/(https:/www.rdoequipment.com/about-rdo/core-values)) to learn more.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO Equipment Co. in Burnsville belongs to our Vermeer division, focused on providing a variety of Vermeer products, parts and services to customers around the U.S. RDO's Vermeer division includes eight locations. Burnsville is a crucial part of this network, which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists, landscaping companies, contractors, forestry companies, municipalities and other customers who value a knowledgeable Vermeer partner?

What You Will Do:

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.

• Develop leaders: Coach and support Service Managers to drive performance and growth.

• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.

• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.

• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.

• For a complete list of duties and responsibilities, view the full job description here (https://assets-sitefinity-cdn-prod.azureedge.net/assets/docs/default-source/job-descriptions/service-operations-manager.pdf) .

What You Will Need:

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.

• Customer‑focused mindset: A commitment to delivering a strong customer experience and building trusted relationships.

• Tech‑savvy: Confidence using computers and systems, with the ability to learn new tools quickly.

• Industry experience: Familiarity with our industry is a plus but not required—we’ll support your learning.

• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here:

• Advancement opportunities: Burnsville is located in the heart of RDO’s footprint, giving you opportunities to move throughout our company.

• Culture built around people: Regular off-site outings and team member appreciation meals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.