DPS - DLD - License Specialist, CSC - 0171

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=102603andPostingSeq=1Job DescriptionWeekend work may be required, on occasion. This position is for an extended hours facility.Work schedules begin as early as 7:00am and may end as late as 8:00pm. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://erphcmprd.cpa.texas.gov/psc/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?FOCUS=ApplicantandGENERAL DESCRIPTION:Performs moderately complex (journey-level) licensing and permitting work. Work involves receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. Works under general supervision, with limited latitude for the use of initiative and independent judgment.The following Military Occupational Specialty codes are generally applicable to this position.https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC\_AdministrativeSupport.pdfApplicants must fully complete the summary of experience to determine if minimum qualifications are met.ESSENTIAL DUTIES / RESPONSIBILITIES:Respond to customer inquiries relating to customer accounts in accordance with specific guidelines and procedures. Perform data entry into databases, process letters to customers, and conduct other customer services through the Contact Center, e-mail or switchboard. Communicate and interact with internal and external customers regarding content and utilization of various laws. Greet and respond to customer inquiries for information, locations and services. Research and provide required information regarding any actions, forms or fees for Customers to obtain/renew licenses or for purchases of various official documents and Department publications. Review, interpret and provide instructions on forms completion and accuracy. Provide administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answers questions and explains licensing and permit codes; and supplies information regarding license and permit processing, policies, and procedures. Maintain records associated with license and permit applications, fee payments, and violations, and completes necessary forms to approve or deny license and permit applications. Assist in preparing notices, correspondence, memos, and reports related to license and permit activities and compliance. May assist in developing programmatic and administrative procedures for the review of license and permit applications. Perform, transfer or route telephone calls within Headquarters complex and conduct telephone conference calls. Ability to communicate and resolve problems when so requested by the individual or legal representative. Review, evaluate and analyze documents retrieved from electronic files to determine compliance with license rules and regulations. Assist in maintaining program data related to licensed or permitted activities. Identify and communicate deficiencies that prevent compliance with one or more la s that affect a persons' privileges in the State of Texas. Apply established procedures to verify identification of requestor and apply security procedures applicable to the types of information requested prior to its release. Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies. Perform other duties as assigned.GENERAL QUALIFICATIONS and REQUIREMENTS:Education - Graduation from a standard senior high school or equivalent is required.Experience - Minimum of one (1) year of work experience in customer service, business administration or clerical support work.Licensure and/or Certification - Valid Texas driver license or identification (ID card) required. If hired with a valid out of state DL or ID, a Texas DL or ID must be obtained within ninety (90) days of moving to Texas.Regulatory Knowledge - Demonstrate working knowledge of Driver License Division processes and procedures. Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.Technology - Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems. Working knowledge of SharePoint is preferred.Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS core values: Integrity, Excellence, Accountability, and Teamwork.Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.Presentation/Communication Skills - Must be able to construct and deliver clear