TDI - Consumer Protection - Insurance Specialist I

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=107080andPostingSeq=1Agency InformationDo you have a passion for public state service and enjoy making a difference? The Texas Department of Insurance (TDI) is hiring! We regulate the insurance industry, administer the Texas workers compensation system, and educate and protect consumers. Apply now if youre looking for a rewarding career in public service. The Texas Department of Insurance is in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol. Benefits of working at TDI:Flexible work schedules.Work-life-balance.96 hours of accrued vacation a year.96 hours of accrued sick leave a year.20+ holidays every year.Career advancement opportunities.Free parking. 401(k) and 457 Programs. State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%). Optional benefits like dental, vision, life insurance, and many more.Qualified employer for the Federal Public Service Loan Forgiveness Program. Before you apply:TDI does not sponsor or assume sponsorship of an employment visa.Learn about our selection process, our military employment preference, licensing, and credential requirements. Job DescriptionInsurance Specialist I (Insurance Specialist) This position performs entry level insurance work providing information to consumers and industry via the agency Consumer Help Line, answering inbound email inquiries, and coordinating consumer complaint files. Work involves being online to answer insurance-related questions or processing requests for publications and analyzing complaints against insurance entities to assure that all possible violations of the Texas Insurance Code, and/or Texas Administrative Code are addressed. Procedures for answering phone calls, responding to email inquiries, and complaint processing are to be consistently followed; and all performance measure requirements are completed appropriately. Works under close supervision with minimal latitude for the use of initiative and independent judgment.Essential Job DutiesThis position:Answer incoming calls on the Consumer Helpline.Direct consumers to agency website for forms such as complaints, appeals, mediation, arbitration, etc. and provide information with instructions and procedures for submitting forms to TDI.Provide guidance and education regarding consumer protections and rights as defined by the Texas Insurance Code and Texas Administrative Code.Coordinate with Complaint Resolution staff to help consumers with insurance complaints.Provides cross-training and backup support in areas of expert knowledge, including observation and job shadowing for continuous staff development.Performs other duties as assigned. Minimum QualificationsThis position requires: This position requires 30 credit hours from an accredited college or university with major coursework in insurance or business administration. Additionally, this position requires six months in technical insurance or in a field relative to assignment. Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.Additional job details: This position requires regular work attendance.Preferred QualificationsPreferences for this position include: Bilingual English and Spanish.Contact center customer service experience. Knowledge/Skills/AbilitiesThis position requires demonstrated knowledge of:State laws, rules, procedures, and regulations relevant to job requirements.A personal computer and Microsoft Word, Access, and Excel.Agent Licensing procedures, policies, a d processes.Insurance principles and practices.Laws and statutes regarding consumer protections, insurance policy requirements and prohibitions, underwriting principles, and licensing requirements.This position requires demonstrated skill in:Problem solving and critical thinking.Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.Communicating and working effectively with all levels of employees and the public.Use of SharePoint, OneNote, Microsoft Office, and standard office equipment. This position requires the demonstrated ability to:Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.Maintain the confidentiality of sensitive information.Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.Manage and coordinate multiple tasks and priorities to meet necessary deadlines.Work both independently and as a team player.Comprehend and apply rules and statutes including the Texas Insurance Code, Texas Administrative Code, and related laws.Draft clear and concise letters.Apply critical thinking to evaluate, analyze and interpret information.Analyze correspondence and filings to extract pertinent information.Represent the agency to licensees, consumers, insurance representatives, legislators, and others in a professional and courteous manner.Discern matters of a confidential nature.Military/Veteran InformationMilitary Employment PreferenceGet help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.To receive a military employment preference, you mu