Senior Manager, COMPASS Navigator Team

Cambridge, MA

Full time

R2878466

Job Titile: Senior Manager, COMPASS Navigator Team

Location: Remote

About the Job

Lead and inspire a specialized team of Case Managers dedicated to delivering best-in-class patient support services for Tzield, Sanofi's first and only disease-modifying therapy for Type 1 Diabetes (T1D). As the Senior Manager for the COMPASS Navigator program, you will provide day-to-day oversight and operational leadership to ensure that T1D patients and their families receive seamless, high-touch support throughout their entire treatment journey. The patient journey for Tzield is uniquely complex, requiring coordination across insurance access, infusion administration, and long-term follow-up. Your leadership will be critical in ensuring that every patient who is appropriate for Tzield has the opportunity to access it.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every day, pursuing progress to make a real impact on millions of patients around the world.

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

Management of Day-to-Day Operations and Case Oversight

• Provide direct day-to-day oversight and mentorship to the COMPASS Navigators (CNs) supporting T1D patients on Tzield

• Focus is on case and quality oversight, and operational excellence

• Foster a culture of accountability, empathy, and continuous improvement

• Manage team capacity, caseload distribution, and coverage planning to ensure no patient is without support

• Serve as an escalation point for complex, high-risk, or sensitive patient cases — including high-need patients and caregivers in stressful situations

• Represent assigned CNs on Specialty Pharmacy (SP) calls, streamlining coordination

Quality Assurance & Case Quality Oversight

• Own end-to-end case quality, including:

• Data entry quality to ensure accurate and compliant entry and documentation

• Quality of patient and caregiver interactions — listening to calls and leveraging AI generated insights to evaluate communication effectiveness.

• Case reviews - assessing whether CNs leveraged all available means of communication and exhausted all resource options, including connecting patients with internal resources and other support services, assessing case closure reasons

• Supporting SOP updates, Work Instructions, Job Aides, and meeting notes, and maintaining the SharePoint site to ensure it remains organized and easily accessible

Focus Areas

• CRM Updates — Lead or support User Acceptance Testing (UAT) for system updates to ensure functionality and CN readiness

• Telephony Systems Management — Oversee telephony platform operations and troubleshooting as needed

• PAP (Patient Assistance Program) SME — Review PAP requests prior to the larger team discussion; serve as subject matter expert for CN guidance

• Escalation requests — Manage and resolve escalations through the appropriate channels

• Clinical Review — Provide an additional clinical review layer for cases and escalate to Medical when appropriate

• Copay SME — Review documentation submitted and support CNs in obtaining reimbursement for patients and/or HCPs

Program Development

• Monitor evolving payer landscapes, reimbursement trends, and T1D market dynamics to proactively adapt program workflows and CN training

• Partner with leadership to develop and refine program policies, standard operating procedures (SOPs), and best practices that reflect the unique complexities of the Tzield patient journey

• Identify opportunities to innovate and enhance the patient support model, including digital tools, workflow automation, and patient engagement strategies

• Contribute to the development of program materials, patient education resources, and internal training content

Compliance

• Ensure all team activities are conducted in full compliance with Sanofi policies, HIPAA regulations, and applicable federal and state laws

• Champion a culture of compliance within the team, ensuring CNs understand and adhere to all relevant guidelines governing patient data, communications, and program activities

About You

Basic Qualifications

• Bachelor's degree preferred

• 4+ years of experience in patient services, pharma, reimbursement, or healthcare operations

• Deep understanding of health insurance benefits, prior authorization processes, specialty pharmacy operations, and patient assistance programs

• Excellent written and verbal communication skills, including the ability to present to senior leadership and cross-functional stakeholders

• Experience operating effectively in a complex matrix environment, managing competing priorities and building alignment across functions

• Ability to travel within the US, up to 10%

Preferred Qualifications

• Experience supporting patients with T1D, autoimmune conditions, or other complex chronic diseases

• Background in specialty infusion therapy, Buy & Bill, or white bag product support

• Familiarity with Salesforce CRM and patient services hub platforms

• Experience with complex payer policy requirements, including coordination of multiple prior authorizations and appeals management

• Knowledge of home care coordination and specialty pharmacy workflows

• Prior experience launching or scaling a patient services program for a novel or first-in-class therapy

• Familiarity with HIPAA, OIG guidelines, and pharmaceutical compliance frameworks governing patient support programs

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether through promotion or lateral move, at home or internationally

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact

• Take good care of yourself and your family with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs, and at least 14 weeks' gender-neutral parental leave

Sanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

Sanofi US endeavours to make our career center accessible to any and all users. If you are experiencing difficulty and need assistance applying online, please call 1-866-SANOFI2 (1-866-726-6342) or click here (https://cscontactus.sanofi.us/accessibilityQuestionComments.aspx)

US and Puerto Rico Residents Only

Sanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

North America Applicants Only

The salary range for this position is:

$122.250,00 - $176.583,33

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives.

We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world.

Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo)

Start a career that makes a difference.

Reinvention is in our DNA. It’s what drove our evolution from a small French enterprise to one of the world’s leading biopharma companies. Whether it’s using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities.

This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people’s lives.