Telecom Customer Support Specialist
Whitehall, OHJobSeen 3w agoSeen in employer's feed today
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Telecom Customer Support Specialist handles initial customer interactions and follows through on service orders. The role involves entering service request details into a proprietary application to initiate telecommunications requests, providing customer service before and after entry, and helping customers clarify incomplete or unclear requests. The posting seeks 2+ years of IT experience, preferably in telecom provisioning, and requires an active Secret clearance.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description
-Initial customer interactions and follow through of service orders -Enter the service request details into Proprietary Application to initiate a telecommunications request. -Perform customer interaction with exceptional service before/after entry. -Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.
Skills and Requirements
-2+ years of IT experience, preferably within telecom provisioning -Must have an active Secret clearance
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
How this job compares
Set against the 2,085 open Customer Support jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This postingNot listed
- US median$74–114K/yr916 salary ranges
- US median$21–27/hr604 hourly ranges
- Openings
- Olive Jobs lists 74 open Customer Support jobs in Ohio and 2,085 across the US. 13% of them nationwide are listed as remote or flexible.
- Hiring the most in Ohio
- Sherwin-Williams7 open
- ABB Inc3 open
- Crown Equipment Corporation2 open
- Experience
- This posting asks for at least 2 years of experience; Customer Support postings that state a minimum ask for 3 years at the median (1,306 postings).
- Education
- 200 of the 2,085 open Customer Support jobs (10%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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