Network Specialist - Customer Outreach
Darbydale, OHJob$50–55K/yrSeen 6 days agoSeen in employer's feed 6 days ago
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Job overview
BlueWater Federal seeks a Customer Service Specialist to support DISA operations in the Columbus, Ohio area. The role handles initial customer interactions and follows service orders through, including entering requests into DISA Storefront and helping customers resolve incomplete or unclear requests. Candidates must hold an active or interim Secret clearance, meet one of the stated communications-experience paths, and be able to work the swing shift from 2 p.m. to 10 p.m.
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Full job description
Job Description Overview BlueWater Federal is seeking a Customer Service Specialist to support DISA operations in the Columbus, OH area. The Customer Service Specialist will be responsible for initial customer interactions and follow through of service orders. Responsibilities - Initial customer interactions and follow through of service orders. - Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request. - Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry. - Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear. Qualifications - Must have an active Secret clearance or interim Secret. - 2+ years of military experience in communications or a related technical field, 2+ years in an accredited technical training program with at least 1 year of experience in communications or a related field, or 2+ years of experience in communications or a related technical field. - Must be able to work the swing shift (2pm-10pm) We offer a competitive health and wellness benefits package, including medical, dental, and vision coverage. Our competitive compensation package includes generous 401k matching, employee stock purchase program, and life insurance options, and time off with pay. Salary range: 50-55K BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans. BlueWater Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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