Industrial Service & Repair Manager

Job Description

Insight Global is looking for a Industrial Service & Repair Manager to support an industrial sales and service distributor client in Spartanburg, South Carolina. This individual will be responsible for leading the day-to-day operations of a brand-new industrial service and repair facility specializing in pump, motor, and winder repair. The team is looking for a strong, hands-on leader who can provide structure, direction, and accountability while overseeing both the pump and winder sides of the operation. This individual will oversee approximately 25 employees, including 2-3 leads/supervisors, and the rand will serve as the primary leader responsible for the overall performance of the shop.

Day to day, the Industrial Service & Repair Manager will oversee job assignments, repair workflows, safety, quality, productivity, and customer commitments across the facility. This individual will ensure jobs stay within quoted billable hours, lead times are communicated effectively, and pumps and motors are completed and delivered in alignment with customer and sales expectations. They will also be responsible for developing and maintaining BOMs, SOPs, work instructions, JSAs, and other shop documentation; supporting near-miss and injury documentation; ensuring employees receive appropriate training; and maintaining a strong safety culture. The ideal candidate will have a strong technical foundation in pumps, motors, or rotating equipment repair, enough winding knowledge to effectively oversee the winder operation, and the leadership presence to hold the team accountable and drive continuous improvement.

Skills and Requirements

• 5+ years of hands-on technical experience within a pump, motor, or rotating equipment repair environment

• 5+ years of supervisory or leadership experience

• Experience with pump repair/service operations and a working understanding of motor winding processes

• Ability to read, understand, develop, and maintain BOMs, prints, work instructions, SOPs, and technical documentation

• Strong understanding of shop safety, including the ability to conduct and document JSAs and support near-miss or injury documentation

• Experience managing jobs against quoted labor/billable hours, customer lead times, quality expectations, and production targets Ability to use precision measurement tools

• Experience with ISM, CSD, ERP systems, or production tracking software

• Experience working for a recognized pump, motor, rotating equipment, or industrial organization such as Flowserve, Grundfos, TECO-Westinghouse, Michelin, or BMW Previous experience helping build processes, structure, or culture within a new facility or growing service operation

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].