Business Systems Analyst

Job Description

A leading pharmacy benefit management company is looking for a Business Systems Analyst to join their team. This person will serve as a critical liaison between internal clients and the Information Technology department, focusing on the analysis and enhancement of complex business systems. This role is responsible for gathering and translating business requirements into functional specifications, ensuring alignment with strategic goals. The analyst conducts interviews with end-users and external clients to define software modification needs, facilitates design sessions, and collaborates with technical teams to ensure solutions meet business objectives. They lead projects from inception to completion, develop project plans, and ensure deliverables are accurate, timely, and within budget. The role also includes performing quality control checks, managing service requests throughout the software development lifecycle, and mentoring junior analysts. Strong interpersonal and communication skills are essential, as the position involves regular interaction with internal stakeholders and requires a high level of customer service.

Skills and Requirements

• Bachelor’s degree or equivalent experience
• 2-5+ years of experience as a BSA
• Strong knowledge of the software development life cycle (SDLC)
• Strong hands-on experience writing SQL queries
• Proficiency in Jira
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
• Strong business requirements gathering and elicitation skills
• Experience documenting workflows and business processes
• Excellent written and verbal communication skills
• Strong project planning and prioritization abilities
• Experience in PBM (pharmacy benefit management) or healthcare industry
• Certified Business Analysis Professional (CBAP) certification
• Experience with Visio/Miro, Oracle databases, and integrated development platforms
• Scrum certification
• Understanding of JSON
• Familiarity with Figma
• Experience with APIs, Python, and Power Shell

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].