Senior Director, Content Design - Slack

Description What You'll Be Doing & Why It Matters

Slack is at an inflection point. We're evolving from the world's most beloved team communication tool into something fundamentally new: an AI operating system where humans and agents work together to get things done. Built on the context of your work, Slack becomes a single, personalized command center that replaces fragmented apps, inboxes, and point solutions.

As agents take on more of the work, the words between humans and machines carry more weight than ever. They set expectations, signal intent, earn trust, and keep people in control. Content design is a key part of what makes Slack feel like Slack. As the platform evolves, content designers as language experts will be at the center of defining these new experiences. We're looking for a leader with deep UX and content craft, that is excited about defining the evolution of work and the judgment to work through the hard tradeoffs AI brings. You'll grow a high-performing team of content designers, champion their work and careers, and make content design a core part of how Slack builds its future.

How you'll lead:

• You lead through coaching. You help designers make and own their decisions instead of speaking for them
• You lead through advocacy. You open doors, add influence behind key decisions and protect your team's focus to help amplify their work.
• You trust the team to set its areas of focus, and you build on the momentum that's already there
• You look for growth opportunities for everyone on the team
• You bring a growth mindset and real curiosity to a discipline that's changing fast

Core Responsibilities & Scope

• Lead and grow a high-performing team of content designers who define how natural language, both written and spoken, shapes how people and agents work together in Slack. Champion your team's careers through performance, promotion, and growth conversations, and help them through people logistics like relocation and sabbaticals
• Champion content design at the executive level, and own naming, terminology, and language decisions with product leadership. Partner with product design, product management, and engineering to make content design a core part of how Slack builds
• Raise the bar on content craft and quality across AI-native experiences and traditional UI. Evolve team operations with the team, building on what works and creating clear paths for feedback to flow up
• Lead and advocate for Help Center, including its content strategy, vendor partnerships, and cross-functional ownership

Minimum Requirements

• Deep content design background with strong UX craft, and experience designing content systems that cut cross-platform confusion and keep language consistent across products, surfaces, and devices
• Experience managing content design teams, ideally including Help or support content, with a track record of growing strong ICs and leaders. Experience leading distributed teams
• Executive presence: you can explain the value of language systems clearly and influence product decisions at the senior level. Excellent track record of cross-functional collaboration
• AI fluency grounded in judgment. You're excited about what AI makes possible and willing to engage with its ethical tradeoffs

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.