Commercial and Institutional Lending Platform Training Manager OR Training Lead

Cleveland, OH

Amherst, NY

Full time

R-42988

Location:

127 Public Square, Cleveland Ohio

There is one position available. This position may be filled at different salary grade levels depending on requirements.

Manager Business Support (C&I Lending Platform Training Manager)

Job Summary

The Commercial & Institutional (C&I) Lending Platform Training Manager leads the training initiatives for the C&I Lending Domain. This individual partners with mid‑ to senior‑level leaders, and provides strategic, data‑driven guidance while supporting the development of others across the team. They require advanced technical and project management skills, strong leadership capability, and the ability to influence, anticipate needs, and connect day‑to‑day work to broader Domain and KeyCorp strategy.

Essential Functions

• Leads the training initiatives for the C&I Lending Domain

• Creates and manages learning programs for new lending platforms (i.e. Credit Decision Hub [CDH]) customized for Banking Group Portfolio Management (BGPM)

• Leads the implementation and facilitation of learning experiences, including scheduling, logistics and coordination with facilitators

• Monitors, evaluates and leads the accountability for training program results

• Proactively solves business problems; leveraging data and innovation

• Drives projects end to end; prioritizes multiple projects; manages tight deadlines

• Reviews deliverables; coaches others on approach and objectives

• Leads business partner interactions; drives for results and provides recommendations in alignment with business priorities

• Demonstrates leadership on the team; may have direct reports

• Serves as mentor or peer coach within and beyond immediate team

• Demonstrates executive presence

• Offers an opinion, contributes meaningfully to the conversation

• Holds themselves and others accountable

• Engages and partners at mid- to senior leadership levels

• Coaches and develops relationship building skills in others

• Demonstrates managerial courage; willing to dissent from others; leverages organizational and professional savvy and persuasive skills to influence others

• Anticipates business partner needs through critical thinking

• Sees the “bigger picture”

• Advises leaders to make informed decisions based on keen critical thinking and problem-solving ability

• Sought out for perspective and guidance with tackling challenges, especially as it relates to learning

• Makes decisions; considers longer term business strategy in recommending solutions

• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree (preferred) or equivalent experience (required)

• Master's Degree (preferred)

Work Experience

• Minimum of 5 years (ideally 6+) of relevant experience (required)

Skills

• Advanced MS Excel/PPT

• Advanced query writing/coding including complex joins

• Ability to work with big data

• Advanced proficiency with data visualization

• Strong project management skills

• Knowledge of source systems

• Knowledge of process flow

• Ability to navigate data warehouse and/or data supply chain

• Implementation of process automation

• Understands LOB and KeyCorp strategy

• Leverages knowledge of our competition and the business to anticipate needs and make recommendations

• Understands how business works

• Translates business drivers – connecting the day-to-day work of team

• Sought out for advice, especially as it relates to training and development of teams

• Established reputation and track record as an effective and collaborative partner

• Contributes materially to LOB strategy

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Driving Requirements

• Ability to occasionally operate a motor vehicle with a valid driver's license.

Work Location Category

• Hybrid (3+ days) There are preferred locations for the role within Key's footprint and role may be hybrid 3+ days a week in office. The team may consider home based option if not located within KeyBank footprint.

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Lead Business Analyst (C&I Lending Platform Training Lead)

Job Summary

The Commercial & Institutional (C&I) Lending Platform Training Lead manages the training initiatives for the C&I Lending Domain. This individual uses advanced analytical skills, business acumen, and critical thinking to lead the training delivery for the C&I Lending Domain. The role involves sourcing and interpreting complex data, anticipating business needs, and delivering insights and process improvements that result in effective training delivery. The role requires strong project leadership, the ability to guide and develop others without direct authority, proven relationship‑building skills with mid‑level leaders, and advanced technical capabilities including big‑data querying, data visualization, process automation, innovative learning techniques and knowledge of source systems and regulatory processes.

Essential Functions

• Manages the training initiatives for the C&I Lending Domain

• Under direction of C&I Lending Domain leadership, creates and manages learning programs for new lending platforms (i.e. Credit Decision Hub [CDH]) customized for Banking Group Portfolio Management (BGPM)

• Manages the implementation and facilitation of learning experiences, including scheduling, logistics and coordination with facilitators

• Monitors and evaluates overall program results

• Uses critical thinking to develop insights and deliver analysis that answers business problems

• Identifies and anticipates business need, understands how to obtain information

• Recognizes and begins to make process improvement suggestions

• Sources and finds data

• Reviews work product, provides direction and serves as a role model to junior staff as appropriate; provides input

• Serves as a high functioning, emerging leader, influencing while in an individual contributor capacity

• May coach and develop relationship building skills in others

• Leverages critical thinking and business acumen to provide solutions to increasingly more complex problems

• Utilizes their understanding of impacts / intersections with other business partners / LOBs to make thoughtful recommendations

• Thoroughly vets and thinks through options before making a decision being mindful of potential pitfalls with each recommended solution

• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree or OR equivalent experience (required)

• Master's Degree (preferred)

Work Experience

• Minimum of 5 years (ideally 6+) years of relevant experience (required)

Skills

• Advanced MS Excel/PPT

• Advanced query writing/coding including complex joins

• Ability to work with big data

• Advanced proficiency with data visualization

• Strong project management skills

• Knowledge of source systems

• Knowledge of process flow

• Ability to navigate data warehouse and/or data supply chain

• Implementation of process automation

• Understands how business works in the context of line of business (LOB) and KeyCorp strategy

• Leverages knowledge of our competition and the business to anticipate needs and make recommendations

• Translates business drivers – connecting the day to day work of team

• Proven relationship building ability

• Strong interpersonal skills

• Can lead a conversation with business partners

• Developing comfort with influencing and consulting typically with mid-level leaders

• Sought out to by business partners and team members on training topics

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Work Location Category

• Hybrid (3+ days), There are preferred locations for the role within Key's footprint and role may be hybrid 3+ days a week in office. The team may consider home based option if not located within KeyBank footprint.

This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/18/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

#LI-Hybrid

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