Senior Director, Client Relationship Management (Preferred candidates will reside in the Northeast)

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

As the Senior Director, Client Relationship Management, you will lead a team, responsible for building trusted, long-term relationships with Experian Health clients. You will set the strategy and operating standards for the assigned client portfolio, with client satisfaction as the primary focus. At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to the Experian Health Client Organization.

• Team Leadership and Development
• Client Satisfaction and Retention
• Portfolio Strategy and Governance
• Executive Client Relationships
• Escalation Leadership
• Cross-Functional Partnership
• Revenue Protection and Growth
• Client Value and Product Adoption
• Operational Excellence
• Performance Management
• Workforce Planning
• Continuous Improvement

Qualifications

• Travel 25%-30%
• Bachelor's degree beneficial
• 7+ years' experience in client relationship management, client success, healthcare technology, revenue cycle within healthcare revenue cycle
• 5+ years' people leadership experience, including responsibility for coaching, performance management, and team development
• 5+ year's experience leading a complex client portfolio, executive relationships, escalations, retention efforts, and projects.
• 5+ years' experience provider-side healthcare or healthcare revenue cycle experience
• Proficient in Salesforce
• Demonstrated use of generative artificial intelligence tools, such as Microsoft Copilot or Claude, to improve team productivity, analysis, communication, and client service while following company data and security requirements.
• 5+ years' experience with healthcare revenue cycle and needs of healthcare providers. Both patient access and back-end revenue cycle (claims, claim status, denials, appeals) knowledge will prioritize candidate pool.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://myexperianbenefits.com/

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.