Director, Development Product Owner | Claim Modernization

San Antonio Home Office I

Phoenix Campus (Main)

Tampa Campus

CVA,VA-Crossways I & II

Colorado Springs Campus

Tampa Crosstown

Plano Legacy

Full time

R0122306

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Director, Development Product Owner for Claims Modernization , you will provide direction and oversight to a team that serves as direct representatives of the business on multiple agile teams or at the program or portfolio level. The team represents business stakeholders to elicit, understand, analyze, document, refine and communicate business needs and requirements, so that business and/or technical delivery teams can build effective solutions. Possesses an expert knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. Leads the team through the completion of work, serving as a guide to identify and manage risks, dependencies, and impediments.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.

What you'll do:

• Directs a team that works on Agile efforts to include highly complex multi-year journeys that span multiple Agile teams, programs, and/or portfolios.

• Drives creativity and ingenuity among the team in the search for and application of new product development solutions to resolve highly technical complex and unique issues.

• Serves as an Agile thought leader for the team and leads the effective prioritization and delegation of work assignments.

• Oversees and ensures the identification and engagement of business stakeholders, domain and Subject Matter Experts across all levels of Agile work is completed effectively.

• Partners with sponsors and key stakeholders to gain an understanding of the needs, measures, and risks & controls for the improvement area.

• Provides guidance and oversight at the portfolio, program and project level plans related to schedule, scope and resources.

• Teaches and emphasizes methodology (Agile, Waterfall) principles and structure while creating an environment and mindset of continuous improvement.

• Works with the business to develop metrics to manage risk, track benefits and adoption (KPIs, KRIs, etc.).

• Oversees and holds DPOs accountable for applying knowledge and adhering to required Enterprise processes, procedures, controls, standards, tools and templates. (EPMO, SDLC, FFIEC, DDLC, etc.).

• Coaches and mentors Product Owners.

• Builds and oversees a team of employees through ongoing execution of recruiting, development, retention, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 8 years of experience in process improvement, project delivery, business/requirements analysis or directly related business operations/product line.

• 3 years of direct team lead or management experience.

• Hands-on experience managing stages of the software or product development life cycle.

• Expert knowledge and demonstrated use of least one technical software delivery methodology (i.e., Agile, Waterfall, etc.).

• Experience with and actively drives towards a definition of minimum marketable features and minimum viable products.

• Experience in Microsoft Office products and product management tools.

• Expert knowledge and demonstrated experience providing coaching and guidance of Process Engineering Methodologies, project management, and/or Change Management Practices.

• Experience analyzing business requirements and ability to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

What sets you apart:

• A proven track record of leading major operational change initiatives. This includes experience with system implementations, workflow redesign, and moving manual, paper-heavy processes toward automation and AI-enabled solutions.

• Deep familiarity with claims adjudication platforms, workflows, and modern data analytics tools, such Guidewire.

• Success in matrix environments where the ability to influence cross-functional stakeholders (IT, Finance, Product, and external vendors).

• Strong capability in interpreting performance data to drive decisions, including an understanding of IT build cost precision, regulatory reporting requirements and financial budgeting.

• Expertise in managing third-party administrators (TPAs) or technology vendors, including oversight of SLAs, performance improvement plans, and contract management.

• US military experience gained through military service or gained as a military spouse / domestic partner.

Compensation range: The salary range for this position is: $127,310 - $243,340 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.