Application Analyst (QA Specialist)

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary Participates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Will also assist in training and supporting end users. If applicable for specific role, must be able to obtain required certifications as outlined by program requirements.

Does this position require Patient Care? No

Essential Functions -Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application.

-Assists with the development and execution of testing plans and other software quality assurance tasks.

-Trains end users on the operation of software applications. Assists with the development of end-user documentation.

-Provides ongoing support for software applications by identifying and resolving issues, escalating them as needed for timely resolution.

-Provides high-quality, customer-focused services.

-Runs reports and performs other tasks associated with the ongoing operation of the software environment.

Qualifications

Education Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

Experience Related IT experience, ideally in healthcare IT environment 0-1 year required

Knowledge, Skills and Abilities

• Experience in the development, support, or operation of software applications, preferably in a healthcare setting.
• Ability to document workflows and business processes.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.
• If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.

Additional Job Details (if applicable)

The Neurological Clinical Research Institute (NCRI) at Massachusetts General Hospital (MGH) is one of the preeminent global centers running and coordinating multi-center clinical research trials in Neurology, focused on developing cures and improving treatment of Amyotrophic Lateral Sclerosis (ALS), Parkinson’s Disease, Huntington’s Disease, Multiple Sclerosis, and other neurological diseases. NCRI’s mission is to accelerate translational research in neurological disorders through initiating and testing novel therapies by custom-designing research protocols, by bringing efficacy strategies and infrastructure to clinical research, and by implementing observational and interventional clinical trials. To empower the NCRI on its mission, and to capture and manage information from clinical research, the Center for Innovation and Bioinformatics of the NCRI develops, maintains, and deploys several software platforms and programs. Working independently under minimal supervision of the Director of the Center for Innovation and Bioinformatics, the Quality Assurance (QA) Specialist will: Be responsible for validation and quality assurance of the software platforms supported by the Systems team Develop test cases/scripts based on defined business/functional specifications and/or use cases Introduce automated testing utilizing Selenium, or a similarly automated testing platform Plan and execute test strategy, test plans, test scripts, and test data for software platforms Identify and advocate for QA testing standards and best practices Assist during systems’ internal or sponsor -initiated audits

The NCRI is looking for a motivated team player with the ability to lead and provide a high level of service while working on multiple projects simultaneously. Excellent technical writing and communication skills, as well as the ability to work independently, take initiative, and prioritize tasks as required.

PRINCIPAL DUTIES AND RESPONSIBILITIES: General Duties:

• Develop test cases/scripts based on defined business/functional specifications and/or use cases
• Introduce automated testing utilizing Selenium, or similar platform for core and individual projects
• Plan, estimate, create, and execute test strategy, test plans, test scripts, and test data for software platforms supported by the Systems team
• Perform system analysis of software applications to determine software quality assurance test plans
• Execute test cases/scripts as well as accurately and concisely report on progress and deviations/failures
• Solicit improvement and new feature requests from internal and external clients
• Lead validation processes for new releases of the systems
• Document and establish best practices in system utilization for the NCRI and department
• Be responsible for establishing and maintaining libraries of generic and disease-specific case report forms with proof of validation documentation
• Support internal or sponsor -initiated audits.

Supervisory duties:

• Coordinate personnel and efforts allocated to specific projects (priorities, schedules and tasks);
• Develop and implement training programs for Systems personnel;
• Oversee system support and track user-reported issues for the systems.

Accepts responsibilities for special projects as requested.

QUALIFICATIONS: Excellent technical writing skills; Excellent self-organizational skills; Ability to analyze issues and prioritize tasks is a must for this position; Ability to handle multiple projects (multitasking) is essential; Excellent written communication skills to solicit information and to create and deliver high-quality technical documentation are required.

• Excellent organizational and time management skills, ability to analyze and prioritize tasks is a must for this position
• Excellent written communication skills with the ability to create and deliver presentations is required
• Technical writing skills
• Outstanding attention to detail
• Able to handle multiple projects simultaneously as well as meticulously produce and maintain large volumes of documentation. Prior project management experience a plus.
• Able to work independently as well as be a leader on multiple projects
• Problem-solving skills are a must, with an understanding of analytical and quantitative methods
• Excellent verbal communication skills with the ability to solicit information from users

WORKING CONDITIONS: Office environment, some travel may be required

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range $62,836.80 - $89,762.40/Annual

Grade 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.