Manager Capacity Management - Patient Access (Pennsylvania resident)

Job Summary

The Capacity Management Manager provides strategic leadership and operational oversight for a team of Project Managers and Design Architects responsible for enterprise-wide access and capacity optimization initiatives. This role leads end-to-end process redesign efforts that improve patient access, streamline workflows, and support organizational growth across ambulatory and specialty service lines. The manager serves as a subject matter expert in Epic, with advanced experience in design, build, and optimization of Cadence, Ambulatory, Cheers, and Decision Tree applications. Responsible for managing multiple large-scale, cross-functional projects simultaneously, this leader partners closely with operational stakeholders to translate business objectives into scalable, standardized solutions that enhance efficiency, provider productivity, and patient experience. Key responsibilities include leading and mentoring a high-performing team, establishing project priorities, ensuring successful delivery of complex initiatives, and driving continuous process improvement. The role also chairs the Access Design Review Group, providing governance and oversight to ensure adherence to standardized workflows, documentation practices, and enterprise design principles. Success in this position requires exceptional leadership, strong analytical and organizational skills, attention to detail, and a process-oriented mindset focused on sustainable operational excellence.

Job Duties

The Manager, of Capacity Management is responsible for the daily operations of their assigned teams, including effective organization and supervision of assigned employees and resources. Serves in a leadership role to oversee the design, monitoring, and maintenance of ambulatory access across the enterprise. Ensures patient-centric access services are delivered smoothly, efficiently, and timely.

• Works as a strong collaborative partnership with clinical and operational leadership, Template Management, and Patient Contact Center team members to identify and proactively mitigate issues that create barriers to ambulatory access and patient flow.

• Oversees the budgeting, staff management, and general operations of their assigned teams within the Capacity Management department.

• Creates and maintains a goal-oriented climate of cross-team collaboration for effective problem-solving, conflict resolution, support for organizational values, and standard work.

• Leads personnel in the pursuit of knowledge and resolution of problems.

• Coach employees as needed to meet performance standards.

• Responsible for employee performance evaluations, recruitment, hiring, and adherence to departmental policies and taking disciplinary action as required.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 2 years-Managerial/Supervisory (Required), Minimum of 7 years-Relevant experience* (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.