Behavioral Health Lead Office Assistant - 24 Hour & Specialty Services*

ONLY THE FIRST 200 APPLICATIONS WILL BE ACCEPTED

Pre-posted for viewing starting Saturday, November 7, 2026. Applications will only be accepted online starting at 12:00pm PST, on Saturday, November 14, 2026, until 200 applications have been received or until 5:00pm on Wednesday, November 18, 2026, whichever occurs first.

Be an agent of change and make a difference in delivering health and wellness to millions of residents. Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County.

The San Bernardino County Department of Behavioral Health is recruiting for a Behavioral Health Lead Office Assistant (previously Office Assistant IV) for the Triage, Engagement, and Support Team (TEST) under the 24 Hour & Specialty Services Division. The incumbent performs difficult and responsible clerical assignments requiring a thorough knowledge of the subject matter and interpretation of administrative policy and procedures. The incumbent will perform specialized administrative and operational support functions essential to coordination between behavioral health personnel and law enforcement partners including processing crisis reports from law enforcement and updating the tracking system for the Sheriff’s Department. Responsibilities extend beyond routine clerical duties and include tracking crisis referrals and encounter documentation, coordinating time-sensitive communications, maintaining sensitive program records, monitoring post-crisis follow-up and service linkage, and compiling operational data for program oversight.

This position supports communication and workflow continuity among law enforcement agencies, crisis response staff, hospitals, and community behavioral health providers. The nature of the work requires attention to urgency, confidentiality, documentation accuracy, and established escalation procedures. Administrative tracking and timely routing of information to help program staff identify outstanding tasks, maintain records, and support continuity following crisis encounters. The incumbent will review notes and records of engagement to verify open clients are being seen on a weekly basis. Our clients are open for up to 59 days. These responsibilities contribute to the efficient operation of the crisis response program and allow social workers, clinicians, and other authorized personnel to focus on assessment, intervention, and service coordination within their professional scope.

*Official Title: Lead Office Assistant For additional details, please refer to the Lead Office Assistant job description. (Previously Office Assistant IV)

The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance abuse related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service, integrity, accountability, and trust.

DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Youth Collaborative and Justice Involved Services; Substance Use Disorder and Recovery Services; 24 Hour and Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients' Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; and the Office of Compliance. The Department currently has a workforce in excess of 1500 positions and an approximate $800 million-dollar annual budget.

Follow this link to learn more about the Department of Behavioral Health Follow this link to learn more about San Bernardino County

The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department.

EXCELLENT BENEFITS! To review job-specific benefits, please refer to the Summary of Benefits and the Memorandum of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Experience: Eighteen (18) months of full-time equivalent clerical experience in a behavioral health/human services office environment. Duties MUST include a variety of office tasks including public contact, providing customers with information regarding policies and procedures, daily computer use, word processing, routine fiscal tasks, and answering phones.

Note: Job duties must be clearly detailed on the Application. Retail sales, Cashier, and food service experience are not considered qualifying. The ideal candidate will have progressively responsible clerical experience demonstrating excellent communication skills with the ability to clearly convey information and ideas orally and in writing. The ideal candidate is able to handle multiple demands and deadlines, work well with others as well as work independently, and maintain a positive and professional attitude. Additionally, some departments require a minimum typing speed; applicants must indicate typing speed on the Supplemental Questionnaire to be considered for such positions. Application Process: To be considered for this excellent opportunity, complete and submit the online employment application and supplemental questionnaire as soon as possible. Only the first 200 applications will be accepted online starting at 12:00pm PST, Saturday, November 14, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do NOT receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

Evaluation Procedure: There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements.

Technical Assistance: If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of the recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouses or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.

For more important details, review the Applicant Information and County Employment Process.