INTERNAL OAG - Information Technology Svcs | Syste

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=107644andPostingSeq=1Job DescriptionGENERAL DESCRIPTIONThe Information Technology Services team is seeking an experienced Systems Administrator to provide senior-level administration of enterprise infrastructure, cloud services, identity and access management platforms, endpoint management solutions, and IT service management technologies. This position provides technical leadership for enterprise systems and collaborates across teams to design, implement, maintain, and continuously improve agency technology services. The successful candidate will demonstrate excellent customer service skills, manage vendor support, and collaborate across teams to fulfill requests, resolve issues, and continuously improve services and service delivery. This is a technical position and will require an advanced understanding of Microsoft system and database administration as well as cloud-based services.Information Technology Services is committed to providing the very best, value-driven IT services to support the mission of the Office of the Attorney General. We believe that by having talented people in the right place, effectively utilizing new tools and technologies, we can empower the agency to better serve the people of Texas.The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.ESSENTIAL POSITION FUNCTIONSProvide system administration and support for infrastructure servers (Windows and Linux), systems, and services that support end-users and/or technical staff. Provide administration, management, and automation of cloud-based services.Administer identity and access management platforms including Active Directory, Microsoft Entra ID, and Okta.Administer endpoint management platforms including Microsoft Intune, Configuration Manager, and Windows Autopilot.Administer and maintain IT service management platforms, workflows, integrations, and automation capabilities.Develop and maintain automation solutions to improve operational efficiency and service delivery.Provide technical leadership for the systems administration team. Guide teamwork efforts on operational duties and projects.Monitor and maintain enterprise infrastructure, identity management, endpoint management, cloud services, and ITSM platforms to ensure security, availability, performance, compliance, and operational continuity.Prepare briefings, reports, and evaluations on systems efficiency and utilization; establish and ensure that appropriate security controls are maintained and enforced; develop and document procedures, training manuals, and conduct presentations.Participate in technical working groups strategizing for future requirements and propose architecture enhancements based on business needs and/or improving realized ROI.Work in a collaborative team environment. Communicate professionally with customer, colleagues, and peers.Leads or participates in infrastructure modernization, cloud adoption, automation, and service improvement initiatives; provides technical guidance and support to other teammates.Performs related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleAttends work regularly in compliance with agreed-upon work schedule. Telework schedules are permitted for employees based on the agency's approved Telework Plan (if schedul does not adversely affect operations and service levels, and standard hours of operation are maintained).Ensures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrity MINIMUM QUALIFICATIONSEducation: Graduation from high school or equivalentExperience: Six years of full-time experience administering enterprise Microsoft environments, including Windows Server, Active Directory, Microsoft 365, Azure, or equivalent technologies; may substitute credit hours from an accredited college or university for the required experience on a year-for-year basis.Experience supporting cloud services, identity management, endpoint management, and enterprise infrastructure.Experience in scripting, automation, systems administration. Experience troubleshooting complex technical issues in a multi-tier enterprise environment.Experience establishing operational standards, governance, documentation, and support processes for shared technology platforms.Skill in establishing and maintaining effective working relationships with other employees, agencies and corporate groupsSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communication with the ability to effectively communicate technical concepts to both technical and non-technical stakeholdersSkill in exercising sound judgment and effective decision makingSkill in analyzing and resolving reported issuesAbility to acquire new skills and master new technologiesAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to train othersAbility to provide excellent customer serviceAbility to arrange for personal transportation for business-related travelAbility to work 8 AM - 5 PM, Monday through FridayAbility to work more than 40 hours as needed and in compliance with the FLSADuring emer