SORM - Strategy Support | Systems and Infrastructu

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=105983andPostingSeq=1Job DescriptionGENERAL DESCRIPTIONThe State Office of Risk Management administers the workers' compensation program, insurance and risk management programs, and the continuity of operations program for other state entities. SORM is seeking an experienced Systems Administrator to assist with maintaining the configuration, operation, security, and reliability of agency systems, as well as installing, configuring, and upgrading hardware, operating systems, and core application software. Responsible for administering SORM's Windows-based infrastructure, M365 tenant administration, enterprise data classification management, and core server systems.As a state employee, you are automatically enrolled in the state's retirement plan and are eligible for additional health insurance benefits.ESSENTIAL POSITION FUNCTIONSInstalls, configures, maintains, and administers Windows-based physical and virtual servers, operating systems, enterprise file systems, and network storage platforms.Coordinates, plans, and schedules the installation or upgrading of systems, operating systems, servers, applications, and computer hardware components.Supports operational, technical, and system requirements for the location, installation, operation, and maintenance of server infrastructure.Monitors and evaluates system performance to optimize resource utilization, high availability, and effective operations.Defines, configures, and manages user roles, groups, directory structures, and access control privileges (ACLs) within a variety of applications and networks to prevent unauthorized access.Implements and maintains data security controls across Windows servers, enterprise storage platforms, and cloud services in alignment with agency security standards.Defines, implements, and manages SORM's data classification scheme, establishing policies, procedures, and technical standards for public, sensitive, and confidential data categories.Configures and administers data classification rules, automatic sensitivity labeling, and data loss prevention (DLP) policies within Microsoft Purview and Microsoft 365 environments to enforce compliance.Supports general data governance and compliance policies using administrative tools, ensuring data privacy and regulatory compliance across M365 and related environments.Schedules and manages regular backups and data archiving solutions to maintain workstation and server data integrity and support disaster recovery plans.Provides highly complex troubleshooting support for systems hardware, software, and networking issues, resolving incident and problem calls.Manages and processes service requests, tasks, and system tickets using standard service management platforms (e.g., Web Help Desk) under ITSM guidelinesStudies existing information processing procedures, evaluates system effectiveness, and assists in defining business process requirements to develop new systems or workflowsPrepares and maintains rigorous technical documentation, standard operating procedures (SOPs), system design layouts, and technical recommendations for managementPerforms related work as assigned.Maintains relevant knowledge necessary to perform essential job functions.Attends work regularly in compliance with agreed-upon work schedule.Ensures security and confidentiality of sensitive and/or protected information.Complies with all agency policies and procedures, including those pertaining to ethics and integrity.MINIMUM QUALIFICATIONSEducation: Graduation from an accredited four-year college or university with a bachelor's degree in computer science or a related technical field is required. One (1) additional year of the required full-time systems administra ion experience may substitute for thirty (30) semester hours of the required education, with a maximum substitution of 120 semester hours (4 years).Experience: Five (5) years of hands-on experience managing Windows Server infrastructure or administering Microsoft 365 suites and enterprise tools is required. Knowledge of: Windows Server management, infrastructure administration, and server upgrade best practices.Microsoft 365 cloud services, tenant management, and administration of core enterprise tools.Data classification frameworks, information privacy standards, and state/federal data governance regulations (such as DIR guidelines).Microsoft Purview Information Protection, sensitivity labeling, and enterprise data governance tools.Incident, Problem, Change, and Request modules under IT Service Management (ITSM) frameworks.ServiceNow or similar enterprise ticketing platform interfaces and ticket-resolution routines.Update sets, application scopes, and instance management parameters. Skill in: User, group, role, and permission management (including Access Control Lists [ACLs]).Implementing, testing, and managing automatic and manual data classification labels and DLP configurations.Instance configuration, server setups, and system property adjustments.Technical form design, list layout customization, and user interface (UI) system property settings.Service catalog creation, including catalog items, record producers, and variable configurations.Service Level Agreement (SLA) configuration, monitoring, and administrative management.Knowledge base creation, structuring, and general system documentation management.Scheduling jobs, data transfers, and standard data imports (e.g., Import Sets, Transform Maps).The use of Microsoft Word, Excel, and Outlook to conduct office routines and analyze reports.Establishing and maintaining effective, collaborative, and positive working relationships with co-workers and contacts.Providing high-quality customer service in a polite, profe