Warehouse Quality Control Specialist 2- Pennsauken

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Job Description

Job Title:

Warehouse Quality Control Specialist 2 - 1st Shift

Division/Department:

Fulfillment

Reports to:

Approved By:

Viewed By:

Human Resources

Scheduled Hours:

Monday - Thursday 10:30am-7:30pm & Friday 8:30am-2pm

Last Reviewed:

Job Overview:

The Fulfillment Quality Control Specialist 2will provide overall support to specific departments within the fulfillment center. The ideal candidate will support quality assurance and continuous improvement within our warehouse and distribution operations. This individual will be responsible for analyzing quality data, investigating customer complaints, identifying recurring issues, and partnering with cross-functional teams to implement effective corrective actions.

The ideal candidate will have strong Microsoft Excel skills, excellent analytical and problem-solving abilities, and experience working with researching discrepancies to improve operational performance and customer experience. This role requires the ability to manage and analyze large data sets, track quality metrics, and investigate root causes of customer concerns related to order accuracy, product condition, fulfillment errors, and other warehouse quality issues.

The successful candidate will use a data-driven approach to help reduce errors in new hire integration, improve warehouse processes, support customer satisfaction, and maintain high quality standards throughout the fulfillment process.

Essential Responsibilities:

• Analyze warehouse quality data and customer complaint trends to identify recurring issues and opportunities for improvement.

• Investigate customer complaints involving order accuracy, missing items, product damage, and fulfillment errors.

• Perform root cause analysis and recommend corrective actions to prevent recurring quality issues.

• Utilize Microsoft Excel to analyze large data sets, prepare reports, and track quality metrics.

• Collaborate with warehouse operations, inventory, and customer service teams to resolve discrepancies and quality concerns.

• Monitor quality performance, document investigation findings, and track corrective actions through resolution.

• Identify process improvements to reduce errors, improve operational accuracy, and enhance customer satisfaction.

Additional Responsibilities:

• As assigned by the Manager

Specific Knowledge, Skills and Abilities:

• Prior Quality control in warehouse experience needed

• Must be able to lift 50lbs independently

• Extended periods of standing/walking

• Deliver new hire training content to incoming hires

• Ability to resolve pallet math and strong attention to detail and analytical thinking

• Complete learner progress assessments and report recommendations to management throughout required training courses

• Strong computer knowledge is required

• Must be able to operate a hand scanner to enter data into a Warehouse Management system

Preferred Education, Experience and Licenses:

• Minimum 2 years' experience in Warehouse environment

• Solid 2 years' experience working in a Quality Control department with warehouse

• Intermediate knowledge of warehouse management systems, computer systems & Windows applications

Physical Environment/Occupational Risks

• Occasionally required to lift items, and packages up to 50lbs

• Occasional use of a manual pallet jack

B&H is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.