Scheduling Secretary - Radiology (Rooney Sports Medicine Center)

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Scheduling Secretary - Rooney Sports Medicine Center

Location: Rooney Sports Medicine Center

3200 S. Water Street, Pittsburgh, PA 15203

Schedule:

• Monday-Thursday: 7:30 a.m.-4:00 p.m.

• Friday: 7:00 a.m.-3:30 p.m.

• Saturday: 7:00 a.m.-3:00 p.m., voluntary rotation with the scheduling team

Make a Difference From the Very First Interaction

Are you organized, customer-focused, and great at juggling multiple priorities? Rooney Sports Medicine Center is looking for a Scheduling Secretary who thrives in a busy outpatient environment and enjoys helping patients have a smooth, positive experience.

In this role, you'll be an important part of the patient care experience, coordinating radiology appointments, answering patient and provider questions, managing multiple phone lines, and making sure important information is accurate and complete.

What You'll Do

• Schedule patient exams accurately across all radiology modalities.

• Provide friendly, professional service to patients, families, physicians, office staff, and other members of the healthcare team.

• Manage multiple phone lines while assisting callers with scheduling needs and questions.

• Gather and accurately document patient demographic, financial, and insurance information.

• Enter prescriptions, requisitions, and patient information into appropriate systems.

• Review imaging schedules daily to identify open appointments and potential scheduling errors.

• Follow up on incomplete or missing information to help ensure accurate patient records.

• Support Ultrasound operations by greeting patients, answering additional phone lines, and obtaining necessary prescriptions.

• Troubleshoot scheduling concerns and communicate issues to the appropriate supervisor.

• Follow scheduling guidelines and clearly communicate exam requirements and restrictions.

• Help train and support new scheduling team members.

• High school diploma or GED required.

• 3-5 years related work experience in a medical setting and/or a current Radiology Scheduler with knowledge of Imagecast, MS word, MS Excel, and EOIC training preferred.

• Medical Terminology preferred.

• Excellent interpersonal, organizational, and written communication skills. Problem solving skills.

• Ability to work with physicians, management, and staff personnel efficiently and effectively in a professional manner.

• Ability to work independently and take minimal directions.

• Tact, patience and understanding required.

• As customer service is a priority in this position, training and certification as a Patient Ambassador is required prior to, or during the initial six-month review period.Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran