Manager, Digital Enterprise Technology, Customer 0 Visual Storytelling & Design

Description What You'll Be Doing & Why It Matters

Customer Zero is Salesforce's program for being its own first and best customer. We run our business on our own products and share the results and lessons with customers, sellers, and the market.

This role sits on the team responsible for translating how Salesforce is transforming into an Agentic Enterprise as Customer Zero. Embedded within Digital Enterprise Technology (DET), we stay close to the practitioners driving transformation on the ground and connected across the business to capture the enterprise-wide story. From this position, we turn our own experience into trusted proof, sharpened strategy, and a clear enterprise narrative. Working directly with practitioners across the company, you will:

We are seeking an expert in visual storytelling and design to lead the production engine behind DET's Customer 0 program. You will produce polished, high-impact decks, graphics, and presentations for practitioners, sellers, executives, and events, including keynotes. As DET's visual voice of our Agentic Enterprise story, you will turn complex transformation work into simple, compelling, executive-ready visuals. You will work at the intersection of design craft, content strategy, executive engagement, and communication.

Core Responsibilities & Scope

• Be the primary hands-on producer of Customer 0 decks, one-pagers, infographics, and graphics for sellers, leaders, and marquee events, including keynote-quality presentations for Dreamforce and executive briefings.
• Translate dense technical concepts into simple diagrams, visual metaphors, and flowcharts, and into playbooks and case studies.
• Uphold visual consistency, brand standards, and a high quality bar, and maintain a library of reusable templates and assets.
• Turn around high-quality assets quickly for fast-moving seller and leadership requests.
• Partner with marketing on modular, customer-facing content frameworks for executives, functional leaders, customers, and prospects.
• Forecast and address content needs for DET leadership.
• Lead program management and visual/content development for Dreamforce, industry conferences, customer advisory boards, and executive briefings.
• Develop speaker presentations, demo scripts, and collateral for customer-facing events and sales enablement.
• Work with Product Marketing and Field Marketing to keep messaging and visuals consistent across external touchpoints.
• Provide program management support for Customer Zero initiatives.
• Report program metrics, value delivered, and progress through dashboards and visual reports.

Minimum Requirements

• 5+ years in presentation design, visual storytelling, or graphic design, with a strong portfolio showing complex concepts made visually compelling.
• Expert hands-on proficiency in Google Slides, PowerPoint, Keynote, and design tools such as Figma or Illustrator.
• Experience building keynote-level presentations for large events or executive audiences.
• Sharp eye for consistency, layout, typography, and brand standards.
• Strong written and verbal communication, adapting messaging to different audiences.
• Experience creating executive-level content and leading high-visibility presentations.
• Proven external marketing content and event support experience.
• Understanding of digital transformation and process optimization.
• Knowledge of AI/automation and its business applications.
• Ability to translate technical concepts into business value narratives for internal and external audiences.
• Experience supporting strategic events, conferences, and customer-facing presentations.
• Understanding of marketing campaign development and sales enablement.
• Preferred: SIC or innovation showcase content experience.
• Strong project management skills, handling multiple visual workstreams under tight deadlines.
• Proficiency with Slack, Google Workspace, and project management tools.
• Ability to thrive in fast-paced environments with changing priorities.

Preferred Qualifications

• Degree or training in Graphic Design, Visual Communications, Marketing, or a related field.
• Experience at consulting or technology companies, especially SaaS or enterprise software.
• Experience producing materials for executive or C-suite audiences.
• Internal product adoption experience (a bonus).
• Knowledge of the Salesforce platform and ecosystem.
• Experience in innovation centers or transformation showcase environments. • Visual Production & Graphics (Primary Focus)
• Strategic Events & External Marketing Support
• Program Support & Coordination
• Visual Design & Graphics (Core Requirement)
• Content Creation & Communication
• Business Transformation Knowledge
• Event Management & Marketing Support
• Program Management & Collaboration

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.