Help Desk Analyst

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Help Desk Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

• Provide Walk-up, phone, chat, email, and ServiceNow portal contact support handled by Tier 1 Help Desk

• After-hours coverage (all hours outside the business window, including weekends and holidays) triggered through PagerDuty for Priority 1 and Priority 2 Incidents, only

• Proactive user communication via ServiceNow, phone, email, and Microsoft Teams

• Perform Knowledge creation, shift left identification, and self-service enablement in coordination with Client teams

• Remote troubleshooting and resolution using approved remote tooling

• Conference room and Meeting room first-level troubleshooting and resolution, and OEM coordination support for all break-fix issues

• Perform Level 1 troubleshooting and SOP-based resolution of end user device technologies that include M365, SCCM, Intune, and issues beyond level 1 support will be escalated to the respective support groups

• Be onsite every working day and follow Client Holiday Calendar.

• Ability to work in 5:30 AM to 5:30 PM Mountain Time shifts at Denver location and 7:30 AM to 4:30 PM Mountain Time at Plymouth location

• After hours support/weekend for P1 and P2 issues if required

Recruiting for this role ends on December 31 st , 2026.

The successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

• Ability to lead projects or workstreams

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

• Ability to provide clear guidance to others

The Team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

Our Hybrid Cloud Infrastructure offering delivers specialized engineering capabilities to design, implement, manage, and operate hybrid cloud environments. We modernize networks and AI infrastructure from the core to the edge and develop new infrastructure and device services to help clients stay ahead with the latest technology advancements.

Qualifications

Required

• 1+ years of experience of handling Tier 1 Helpdesks at Client location

• 1+ years of experience of Level 1 troubleshooting of Desktops/Laptops, M365, SCCM, Intune.

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

• Limited immigration sponsorship may be available

• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $76000 to $84000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.