Records Agent - Customer Svcs Specialist Int

Working Title: Records Agent

Job Class: Customer Service Specialist, Intermediate

Agency: Public Safety Dept

• Job ID : 97758

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers and DPS employees eligible to bid. Eligible bidders (permanent, classified employees in the same job classification) should apply through self-service and confirm their bid by emailing [email protected] by 11:59 PM 10/30/2026

• Date Posted : 10/24/2026

• Closing Date : 11/02/2026

• Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-AFSCME

• Division/Unit : DVS Administrative Services / DVS Customer Support/PIC 2

• Work Shift/Work Hours : Day Shift / 8:00 AM - 4:30 PM

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : Town Square - 445 Minnesota St, St Paul, MN 55101

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting may be used to fill multiple positions.

This position exists to provide Driver and Vehicle Services (DVS) customers with top-notch customer service in person, and writing. This position represents the primary in person and electronic mail contact for DVS and is the agency’s face to customers coming in-person to divisional public offices.

Records Agents answer questions and fulfill requests for driver’s license and motor vehicle transactions and information, including registration, report of sale, and titling, as well as inquiries from law enforcement agencies, deputy registrars, driver’s license agents, and DVS branch offices.

Record Agents locate customer records in the electronic DVS system and provide information in response to customer inquires or print out copies of records to clientele, performing counter operations, electronic transactions and accurate fee collection while following the guidance of State and Federal data privacy laws.

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

Minimum Qualifications

1. Customer service skills sufficient to respectfully engage with customers when handling difficult or complex problems and resolving escalated complaints or disputes.

2. Knowledge of document and records management sufficient to maintain electronic or paper files for efficient organization and retrieval of information.

3. Ability to explain policies and procedures in a clear, concise, and professional manner to both internal and external customers.

4. Word processing skills sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors.

5. Knowledge of communications sufficient to read, explain, and interpret a variety of materials. Examples include DVS and state policies, procedures, laws and rules related to driver and vehicle services.

6. Knowledge of math sufficient to add, subtract, multiply and divide numbers.

Preferred Qualifications

1. Excellent Attendance.

2. High level of customer service with the ability to continually learn, adapt and excel with internal and external customers to interact face to face.

3. Possess excellent verbal and written communication skills necessary to independently compose high-level communications relaying complex division resolutions to a wide variety of customers.

4. Possess a working knowledge of Microsoft Office suite of programs (Outlook, Word, Excel) with proficient technical ability to navigate, retrieve, and utilize data from a variety of electronic resources, including electronic DVS systems (MNDRIVE/FAST), document management and web-based applications.

5. Knowledge of a written and spoken second language (e.g., Spanish, Hmong or Somali) and English sufficient to translate messages from one language to the other, while maintaining message content, context, and style.

6. Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

Physical Requirements

Requires occasionally moving and transporting such articles as file boxes and heavy hand tools or heavier materials with help from others, and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods.

Additional Requirements

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, which includes successful completion of the following background components:

1. Criminal history

2. Reference check

3. Credit check

4. SEMA4 records, personnel file and employment records (current and former State employees only)

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.