Operations Specialist / Management Analyst 2

Working Title: Operations Specialist

Job Class: Management Analyst 2

Agency: Human Services Dept

• Job ID : 98003

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 10/27/2026

• Closing Date : 11/09/2026

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : DHS-Central Office / ADSA AG/AS Operations

• Work Shift/Work Hours : Not Applicable Shift

• Days of Work : Monday - Friday

• Travel Required : Yes, up to 10%

• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Operations Specialist provides executive-level administrative and operational support to the Aging and Adult Services Division (AASD), Nursing Facility Rates and Policy Division (NFRP), and the Minnesota Board on Aging (MBA). This role anticipates organizational needs, manages competing priorities, coordinates complex projects and events, and implements administrative processes that promote efficiency. Responsibilities include:

• Supporting division leadership by managing complex schedules, event planning, communication, and meeting logistics to AASD leadership; managing division-level processes and procedures to improve operational efficiency; and providing operational, administrative, financial, and project support to AASD and NFRP

• Serve as an operational resource for the division by creating, improving, and maintaining systems and procedures

• Provide day-to-day operational support across multiple programs and stakeholder groups

• To be deliberate in fostering positive interpersonal relationships with coworkers, managers, and customers so all are treated in a respectful, professional, and humane manner

Minimum Qualifications

1 year of professional experience analyzing operational processes and developing administrative procedure or 3 years of advanced technical or paraprofessional experience supporting administrative operations and maintaining office systems and procedures

OR

Bachelor’s degree in related field and 2 years of advanced technical or paraprofessional experience supporting administrative operations and maintaining office systems and procedures

Experience must include the following:

• Developing, maintaining, or improving administrative processes, procedures, or guidelines to enhance workflow efficiency

• Coordinating projects, tracking assignments and deadlines, and managing competing priorities

• Maintaining records and data management systems, ensuring information accuracy and accessibility, and communicating procedures and guidance to staff

Preferred Qualifications

• Advanced skills in Microsoft Office Suite (Word, Excel, Access, PowerPoint, Visio, SharePoint, Project Management Software); ability to learn, understand and apply new technologies

• Develop and maintain professional working relationships and work collaboratively; provide responsive professional support despite changing and sometimes conflicting priorities and demands

• Establish, manage, update and explain complex record systems and processes; perform basic mathematical and statistical calculations; compile data into graphs, reports and charts

• Variety of experiences working effectively with others from different backgrounds and/or cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.