On-Site IT Support Analyst - Forest City, Iowa

LCI-Lawinger Consulting

Forest City, IAJob$26–29/hrSeen 3 days agoSeen in employer's feed 3 days ago

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At a glance

Compensation

$26–29/hr

Location

Forest City, IA

Work Authorization

Not specified

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Job overview

Provides on-site IT support to employees by gathering client and problem information, troubleshooting hardware and software issues on desktops, laptops, servers, printers, network devices and wireless access points, and escalating when necessary.

Skills & qualifications

RequiredNice to have

Skills

OutlookWindowsWordExcelDesktop ApplicationsTechnical Aptitude

Qualifications

2+ Years of Related IT Experience3 Years of Work ExperiencePrevious Customer Service WorkIT Degree or CertificateCompTIA Certification

Full job description

Job description

Provide IT support to on-site employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate.

Responsibilities:

Provide operational support to on-site equipment related to client Desktops, Handheld, Laptops, Process PC's, NetPC's, Servers, associated OS(NT, Windows) and software, printers, tethered network Switches, Routers, Firewalls, Phone systems and untethered Wireless access points.

Gather/Capture client and problem information

Make use of technical skills, knowledge database and other IT resources to resolve problems and escalate problems appropriately

Assists end users with hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision.

Qualifications:

2+ years of related IT experience

3 years of Work experience

Previous Customer Service work a plus.

Strong IT/Technical aptitude

IT degree or certificate a plus

CompTIA Certification a plus

Rate Range: $26-$29/HR with full benefits

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