Service Advisor

Henderson Hyundai Superstore, Henderson, NV 89015

Full time

R120490

Dealership:L0541 Henderson Hyundai Superstore

Henderson Hyundai

Hiring: Service Advisor

• Pay: Industry leading pay plan

• Schedule: We ask that you have open availability to support dealership operations and customer demand.

Why Join Our Team?

Henderson Hyundai is one of the busiest Hyundai service departments in Nevada, averaging over 2,000 repair orders per month. We are looking for motivated Service Advisors who want high earning potential, career advancement opportunities, and a team-oriented environment.

• At Henderson Hyundai, our employees deserve both a successful career and a life outside the shop.

• 2024 remodeled shop with BRIGHT LED lights

• Air conditioned/Heated Shop/High Speed Doors

• Team Culture Focused on Respect and Professional Growth

• Community Volunteer Opportunities

What You'll Do

• Answer incoming telephone calls observing Incoming Telephone Calls standards (ITC).

• Follow the Initial Customer Contact (ICC) process.

• Greet customers.

• Identify resolutions to customer concerns.

• Communicate to the customer what needs to be done, how much it will cost and when you will complete the service.

• Assess customer needs by conducting a vehicle walk around.

• Attain agreement from customer for service needs.

• Offer a multi-point inspection.

• Write accurate repair orders using ADP system.

• Follow the Interim Customer Contact (ICC2) process.

• Provide estimates that are accurate and support upfront pricing guarantee.

• Obtain approval to review findings of multi-point inspection and associated prices.

• Obtain approval to proceed with Additional Service Requests.

• Communicate with technicians to gain clear understanding of services required and/or performed.

• Follow-up with customer during repair/servicing of vehicle so they are aware of status.

• Follow the Customer Delivery (CD) process.

• Receive and process cash or credit payment for all services performed.

• Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.

What You'll Bring

• Typing – ability to type to enter repair orders.

• Mathematics – calculating service costs and counting change.

• You will need effeciant use of technology

• Acceptable driving record and a valid driver's license in your state of residence

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!