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IS Field Service Support Specialist

Childrens Hospital of The King's Daughters

Norfolk, VAJobSeen 2 days agoSeen in employer's feed 2 days ago

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At a glance

Compensation
No compensation found
Location
Norfolk, VA
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Virginia Driver's License, required

Job overview

The IS Field Service Support Specialist maintains the performance, integrity, and security of supported hardware and software for CHKD Health System departments and IS personnel. The role provides installation and desktop support, resolves end-user technical issues, and assists with equipment upgrades and repairs. It reports to the IS Field Services Support Manager and includes rotational after-hours on-call duties. A Microsoft Technology Associate, A+, or similar certification is preferred.

Skills & qualifications

RequiredNice to have

Skills

Hardware Troubleshooting, nice to haveSoftware Troubleshooting, nice to haveDesktop Support, nice to haveProblem Solving, requiredInterpersonal Communication, requiredIndependent Work, requiredTeamwork, required

Qualifications

Associate's in Computer Networking, Computer Science, MIS or Related Field or Equivalent Work Experience, requiredMicrosoft Technology Associate, a+ or Similar Certification, nice to haveVirginia Driver's License, requiredHospital Insurance Requirements, required

Full job description

  • GENERAL SUMMARY

  • The IS Field Service Support Specialist maintains the performance, integrity and security of all supported hardware and software, while meeting the needs of CHKD Health System’s departments and IS personnel. Reports to the IS Field Services Support Manager.

  • ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Troubleshoots and resolves technical issues pertaining to personal computers and peripheral equipment to include PCs, printers, scanners and other hardware and software components.

  • Ensures effective installation and desktop support of end user information technology resources.

  • Applies understanding and knowledge of information systems products and services to assist internal users.

  • Provides comprehensive and timely resolution of assigned end user needs.

  • Assists with performing PC, hardware, and peripheral equipment upgrades, repairs and enhancements.

  • Maintains appropriate documentation used for daily activities and assignments.

  • Escalates complex and/or unresolved issues to higher priority when appropriate.

  • Explores and identifies opportunities for improvements.

  • Keeps abreast of trends and new developments within the technology industry.

  • Participates in rotational after hours on-call duties.

  • Performs other duties and tasks as assigned.

  • LICENSES AND/OR CERTIFICATIONS

  • Microsoft Technology Associate, A+ or similar certification is preferred.

  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

  • Associate’s degree in Computer Networking, Computer Science, MIS or related field, or equivalent work experience.

  • Two years of work experience in the field equates to one year of education.

  • Must possess the ability to identify problems and implement solutions.

  • Interpersonal skills necessary in order to communicate effectively with others.

  • Must be able to work independently as well as part of a team.

  • Must possess a valid Virginia driver’s license and be able to meet the insurance requirements of the hospital.

  • WORKING CONDITIONS

  • Normal office environment with little exposure to excessive noise, dust, temperature and the like with the exception of visits to the computer room.

  • PHYSICAL REQUIREMENTS

  • Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20B1%20Jobs.pdf )

How this job compares

Set against the 2,740 open IT Support jobs on Olive Jobs, counted November 13, 2026.

Pay
  • This postingNot listed
  • Virginia median$75–121K/yr98 salary ranges
  • Virginia median$28–34/hr38 hourly ranges
Openings
Olive Jobs lists 196 open IT Support jobs in Virginia and 2,740 across the US. 3% of them nationwide are listed as remote or flexible.
Hiring the most in Virginia
Experience
IT Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 4 years (1,900 postings).
Education
235 of the 2,740 open IT Support jobs (9%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on November 13, 2026. Figures based on too few postings are left out.

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