Scheduler B - Rehab Services Admin - Danbury, CT

Description

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Title: Scheduler B - Rehab Services Admin - Danbury, CT - Full Time - Monday - Thursday 8:30am-5:00pm, Friday 8:00am-4:30pm

Summary:

This position is responsible for registration and scheduling for outpatient physical rehabilitation services, obtaining insurance and demographic information, handling telephones and department e-mails. Provides constant interactions with patients, families, caregivers, clinicians and physician practices.

Responsibilities:

1.Represents department as the initial contact by establishing and maintaining positive customer relations. Greets patients upon arrival. Answers question and explains services steps to ensure patient satisfaction.

1. Answers very busy phone lines and appropriately directs or processes calls. Handles PMR department incoming mail per supervisor instructions.

2. Completes intake, new account registration, and check-in processes independently.

3. Schedules appointments for multiple outpatient rehabilitation locations. Tracks, schedules special consideration patients, and maintains the "on-call" list.

4. Faxes, scans and file documentation into the medical record on a daily basis.

5. Establishes and maintains therapists templates in Soarian Scheduling.

6. Demonstrates basic knowledge of outpatient physical rehabilitation billing and procedures.

7. Provides orientation and training to new hired on scheduling processes.

8. Provides effective communication with insurance specialists, clinicians and referring physician offices.

9. Compiles checklist or reports regarding scheduling data per supervisors guidance.

10. Fulfills all compliance responsibilities related to the position.

12.Maintains and Model the Organizations values.

13.Demonstrates regular, reliable and predictable attendance.

1. Performs other duties as required.

Education and Experience Requirements:

HS Graduate or Equivalent

Minimum Experience: 2 years

Desired: Knowledge of medical terminology. Bilingual-Spanish or Portuguese preferred.*

Minimum Knowledge, Skills and Abilities Requirements:

MS Word and entry level of Excel required.

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Danbury Hospital

Org Unit: 1874

Department: Rehab Services Admin

Exempt: No

Salary Range: $18.13 - $34.50 Hourly

“Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.”

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.