Director, Marketing Technology

Overview

Shape the shopping journey. Raise the team around you. We are seeking a Director, Marketing Technology to serve as a senior individual contributor helping shape the Microsoft consumer eCommerce experience. You will bring strategic leadership to large-scale, complex initiatives across the shopping journey, take on high-visibility opportunities that cut across teams and systems, and translate customer and business needs into clear direction and meaningful outcomes. This role is designed for a leader who creates impact through influence, judgment, clarity, and partnership. You will work across marketing, product, engineering, data, operations, privacy, security, and business teams to connect decisions across the end-to-end experience. Just as importantly, you will serve as a mentor and force multiplier for the Marketing Technology team, helping others strengthen strategic thinking, navigate ambiguity, influence effectively, and evolve ways of working as our commerce capabilities continue to advance.

Responsibilities

• Provide strategic leadership for large-scale, complex initiatives across the consumer shopping journey, connecting customer experience, business priorities, technology, and operations across organizational boundaries.

• Lead high-visibility strategic IC work in cross-cutting areas such as customer identity and other foundational capabilities that shape the end-to-end commerce experience.

• Translate ambiguous customer and business opportunities into clear problem statements, strategic direction, decision criteria, success measures, and actionable paths forward.

• Influence senior stakeholders and cross-functional teams without relying on formal authority, using customer insight, data, sound judgment, clear tradeoffs, and strong executive communication to build alignment and momentum.

• Connect decisions across discovery, consideration, purchase, post-purchase, account, and service experiences so individual initiatives strengthen the broader consumer journey.

• Contribute the consumer eCommerce perspective to the evolution of our commerce platforms and future-state capabilities, helping connect today’s priorities with the experiences and operating models we are building toward.

• Establish practical decision frameworks, working agreements, stakeholder forums, and operating rhythms that help complex initiatives move forward with greater clarity and consistency.

• Mentor and coach team members on strategic thinking, problem framing, stakeholder influence, decision quality, executive communication, and cross-functional leadership.

• Help evolve team ways of working by sharing repeatable practices, raising the quality bar, and building the skills and operating discipline needed to succeed as our commerce environment changes.

• Keep risks, dependencies, tradeoffs, and recommendations visible, enabling timely decisions and measurable customer and business outcomes.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 10+ years of marketing operations, program management, project management, or related experience OR equivalent experience.

Additional or preferred qualifications

• Lead complex, cross-functional digital and eCommerce initiatives , influencing senior stakeholders, aligning competing priorities, and driving meaningful business outcomes.

• Translate customer and business needs into clear strategy , including capability requirements, roadmaps, decision frameworks, and measurable outcomes.

• Bring strong consumer eCommerce and digital platform expertise , connecting customer experience, technology, data, content, operations, and business performance.

• Navigate complex transformation effectively , partnering across engineering and business teams, addressing privacy, security, accessibility, and compliance considerations, while mentoring others and strengthening ways of working.

Marketing Technology IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)