Director, Marketing Technology

Provide strategic leadership for large-scale, complex initiatives across the consumer shopping journey, connecting customer experience, business priorities, technology, and operations across organizational boundaries. * Lead high-visibility strategic IC work in cross-cutting areas such as customer identity and other foundational capabilities that shape the end-to-end commerce experience. * Translate ambiguous customer and business opportunities into clear problem statements, strategic direction, decision criteria, success measures, and actionable paths forward. * Influence senior stakeholders and cross-functional teams without relying on formal authority, using customer insight, data, sound judgment, clear tradeoffs, and strong executive communication to build alignment and momentum. * Connect decisions across discovery, consideration, purchase, post-purchase, account, and service experiences so individual initiatives strengthen the broader consumer journey. * Contribute the consumer eCommerce perspective to the evolution of our commerce platforms and future-state capabilities, helping connect today's priorities with the experiences and operating models we are building toward. * Establish practical decision frameworks, working agreements, stakeholder forums, and operating rhythms that help complex initiatives move forward with greater clarity and consistency. * Mentor and coach team members on strategic thinking, problem framing, stakeholder influence, decision quality, executive communication, and cross-functional leadership. * Help evolve team ways of working by sharing repeatable practices, raising the quality bar, and building the skills and operating discipline needed to succeed as our commerce environment changes. * Keep risks, dependencies, tradeoffs, and recommendations visible, enabling timely decisions and measurable customer and business outcomes. Required qualifications * Demonstrated experience leading complex, cross-functional initiatives in consumer eCommerce, marketing technology, digital product, technology strategy, or a related discipline. * Proven ability to influence senior leaders and diverse stakeholder groups, resolve competing priorities, and move consequential work forward in a highly matrixed environment. * Experience translating customer and business needs into strategic direction, capability requirements, roadmaps, decision frameworks, and measurable outcomes. * Strong understanding of digital shopping journeys and the relationships among customer experience, technology, data, content, operations, and business performance. * Excellent problem-solving, facilitation, and executive communication skills, with the ability to bring structure and clarity to ambiguous, cross-system challenges. * A demonstrated record of mentoring others, strengthening team practices, and raising the effectiveness of cross-functional work. Preferred qualifications * Experience with global consumer eCommerce and capabilities such as identity and account experiences, storefronts, content, search, personalization, cart and checkout, payments, or post-purchase experiences. * Experience helping organizations evolve customer-facing platforms, operating models, and ways of working while continuing to deliver for today's business. * Experience partnering closely with engineering and platform teams to connect technical decisions with customer, marketing, and business outcomes. * Experience navigating privacy, security, accessibility, legal, compliance, and operational considerations in customer-facing digital experiences. Marketing Technology IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation.